Network Engineer Desktop Support
Resume:
Robert G
Bouie
Network Engineer
*************@*****.***
Broadview, IL 60155
Summary
Accomplished Network Engineer and
System Support expert with a keen ability
to understand and build complex systems.
I focus relentlessly on providing
exceptional service, reducing downtime,
improving network speeds, and reducing
costs through rigorous optimization.
Skills
Software Expertise
Windows XP MS Office
Windows 7,8,10 Adobe Acrobat
Firefox Edusoft
Java R.E.A.L
LogMein Lotus Notes
Vista Remedy
Safari Google Apps
Android Apps VPN
GoAssist
Hardware Expertise
Experience
Talent Burst/Northwestern Hospital
Desktop Support/Printer Technician Chicago, IL 2023-2024
● Travelled to multiple within the hospital network to conduct on-site installation, configuration, and troubleshooting of new RICOH printers
● Maintained a comprehensive work log of job tickets and maintenance tasks using an Excel spreadsheet.
● Supported all printers within a Windows network environment.
● Proactively identified areas for improvement to prevent system interruptions.
● Updated Printer Logic to integrate printers into the network and ensured correct IP configurations for printer transmission.
● Conducted inventory for the deployment of new printers.
● Transported printers weighing over 60 lbs, placing them at various locations within hospitals and treatment centers
Vitas Healthcare
Network Service Engineer Lombard, IL 2021-2023
● Ensured all incidents, requests, changes etc. are fully managed and documented in a timely manner
● Onboarded new hires with relevant IT processes
● Effectively communicated with end users, IT team and readership
● Regularly interfaced with local business leadership and IT leadership to ensure proper alignment and coverage for infrastructure activities
● Travelled extensively to locations across US to provide in-person support
● Maintained adequate daily backups of local File Server
● Set up audio, video conferencing and all telephony capabilities Dell & HP Workstations
Cisco Routers
Canon Brother Scanners
Cicso Routers & Scanners
Linksys
Yealink
Lenovo
Toshiba
LAN/WAN
Education
Master of Electronics &
Telecommunications
DePaul University
Chicago, IL
Bachelor of Science
Computer Network Security
Robert Morris University
Chicago, IL
Associate of Science Computer
Networking Systems
ITT Technical Institute
Matteson, IL
● Developed and maintained standard site management and disaster contingency plans and verify that these documents are correct and up to date
● Participated in disaster recovery and security audits on file servers, desktop/laptop and related systems
● Maintained desktop/laptops hardware and software
● Managed the process for requesting and/or fulfilling equipment orders
● Coordinated office moves and relocations
● Prepared inventory reporting of IT assets in ITSM tool
● Provided backup support to other regions as needed, via telephone or on site.
Blue Cross Blue Shield (Strategic Staffing)
Desktop Support Specialist Chicago, IL 2020-2021
● Assisted with the maintenance of LAN workstations and physical connections
● Network system routine maintenance and administrative tasks
● Support for all Windows services and applications
● Resolved problems with networks and computer systems
● Maintained computer hardware and attached devices (scanners, printers, etc.)
● Performed remote troubleshooting through diagnostic techniques and pertinent questions
● Created and owned trouble tickets through resolution
● Identified and suggested possible improvements on procedures Various Staffing Agencies
Desktop Support Specialist Chicago, IL 2016 -2020
● Insight Global, United Airlines, MacNeal Hospital, Whirlpool
● Installed, set up and troubleshooting of desktop and laptop systems
● Maintain a work log of job tickets and maintenance tasks
● Managed backups, replications and disaster recovery plans of company mission-critical servers and database files
● Upgraded, refurbished and redeployed equipment
● Configured, tested and troubleshooting of wireless accounts for onsite and remote capabilities
● Conducted and monitored inventory
● Configured and supported all printers in a Windows network environment
● Proactively identified areas of improvement to avoid system interruption
● Led user transition from Microsoft Office 365 to UDIM online entities
● Imaged systems using Microsoft SCCM and other imaging software HMH Publishing Company International Tech
Support Analyst Rolling Meadows, IL 2013 -2016
● Served end user helpdesk calls (500 plus calls weekly)
● Supported internal and external customers, domestic and globally
● Prepared, assigned and tracked loaner equipment
● Added, replaced memory, keyboards or motherboards to devices as diagnosed
● Configured and managed Voiceover IP system
● Upgraded, refurbished and redeployed equipment
● Developed customer applications (Edusoft Grader, DataDirector)
● Ensured the integrity of traffic intelligence with the scope of company guidelines
● Researched and recommended new specifications for desktops and laptops
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