Customer Service Delivery Driver

MAYCOL MAGANA

Ph: 714-***-**** Email: ******.******@******.***

PROFESSIONAL SUMMARY

** ***** ** ************* ********** at Oakley.

Skilled Manufacturing Trainer with experience in the areas of Cutting, Thin film coating, and Assembly.

Wide knowledge of Training SAP, Safety, Coating Machinery Operation, Lens Acceptance Criteria, and Setup Reduction.

Excellent Training, leadership, management, and motivational skills.

Ability to conduct training classes in a wide variety of areas.

Ability to effectively present speeches to large groups of people.

Driving experienced with different companies

Excellent customer service

EDUCATION

Valley High School Santa Ana CA 06-15-2005

Associates of Science in Business Management

ITT Technical Institute Orange CA 07-16-2015

Associates of Science in Business Management

Argosy University Orange CA 12-16-2017

Bachelors in project management and administration

SKILLS

Strong Communication Skills

SAP Analyst

Driving experienced

Bilingual – English & Spanish

Excellent customer service

Proficient in Excel, Microsoft and PowerPoint

Financial Advisory

EXPERIENCE

Amazon Delivery Driver 2021-2023

-Transporting and delivering goods and/or items to clients or business in a safe, timely manner

-Examining and/or reviewing orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied

-Contacting consumers to verify delivery status, defining goods positioning, observing delivery safety and lifting regulations, and performing safety reviews

FedEx Delivery Driver 2020-2021

-Ensure that all packages are safely, securely, and promptly delivered to customers

-Conduct route audits to ensure that all deliveries are made on time and within the established guidelines

-Maintain records of all deliveries made by the company

Uber /Lyft Driver 2019-Current

-Comprehend the use of uber/lyft software by extensively going through the features

-Receive and follow customer’s locations through the software, and follow the route as giving by the app.

-Respond to calls and pings from passengers according to the protocols establish by the company

Production Cell Lead 5 Minute Department 2015-2019 (Oakley Inc.)

-Work with supervisor and quality control to ensure our key performance indicators are met.

-Enforce all safety and processing procedures.

-Maintain a clean and safe work place in accordance with 5S protocol.

-Follow detailed assembly instructions, processes and procedures.

-Work closely with support staff such as Technicians, Manufacturing Engineering.

Manufacturing Trainer 2012 – 2015 (Oakley Inc.)

-Planned, organized and coordinated production safety trainings; Educated and trained employees in work practices in cutting, coating, assembly and SAP.

-Ability to work under minimum guidance and supervision; Developed and created training plans.

-Ability to ensure proper training of all employees with proper documentation.

-Lead Compliance, Health & Safety efforts to achieve goals.

-Perform Gage R&R for all operators.

Process Cell Lead 2009 – 2012 (Oakley Inc.)

-Performed product inspections, provided team training, and bring to notice any inefficiency in production systems and product quality; supervised efficiency, productivity and quality of operators’ output.

-Analyzed and resolved work problems; assisted production group leaders with daily production issues and reported issues.

Quality Auditor 2007 – 2009 (Oakley Inc.)

-Ensure products met required standards through inspections of raw materials and finished products

-In-depth knowledge of quality control management and auditing procedures; Ability to study, analyze and detect errors for finish good products; Proficient with the quality assurance auditing principles and procedures.

Norco Delivery Services-Driver 2006 – 2007

-Loading, transporting, and delivering mail to clients or business in a safe, timely manner

-Place packages and letters in mailbox and secure with mailbox flap.

-Ensure people sign off receipt of package.

ACCOMPLISHMENTS

-Lean Six Sigma White Belt

-Awarded for excellence in group work from Shred III project team; Travel to Nevada Oakley Facility several times to help reduce scrap volume.

-Trained all employees on lens acceptance criteria; trained over 200 employees on setup reduction.

-Trained employees, supervisors and managers on Safety procedures

-Life Insurance California

Contact this candidate