Customer Service High School

*Kristian Ochoa*

*Contact Information:*

**** * **** **, *******, AZ 85031

574-***-**** ***************@*****.***

*Professional Summary:*

Results-driven professional with 8+ years of experience in management, customer service, and logistics seeking a marketing/sales role.

*Education:*

- Goshen High School, Goshen, IN

- August 2015 - June 2018

- High School Diploma

*Certifications:*

- CPR Certification

- Food Safety Certification

*Work Experience:*

*assistant Manager*

McDonald's, Phoenix, AZ

June 2015 - April 2020

- Managed labor, inventory, and food safety protocols, ensuring compliance

- Ensured store organization and team efficiency, reducing labor costs by 10%

-helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments.

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*Retail Associate*

Home Depot, Phoenix, AZ

September 2021 - May 2023

- Provided exceptional customer service, earning high appreciation ratings

- Assisted customers in selecting tools and materials, increasing sales by 5%

*Warehouse Shipping Associate/unloader

Western Millwork, Phoenix, AZ

August 2021 - November 2023

- Coordinated inventory management for Starbucks accounts, ensuring 99% accuracy

- Demonstrated expertise in forklift operation, pallet organization, and shipping

-Unloading freight from trucks and other vehicles, and loading products onto trucks for delivery

-Sorting and packaging: Sorting and verifying shipments, and packaging them for delivery

-Quality control: Inspecting products and containers to ensure they meet packing specifications

Package delivery driver

Amazon flex, Phoenix,Az

July 2020 - November 2023

Busser/ dishwasher / prep cook

Cafe shop, Phoenix, Az

March 2021- April 2023

- I cleaned the dishes, dried them

- Prep food put them in containers for the next day for the cooks

- Cleaned the tables after customers finished eating took them back to the dishwasher to wash

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