Security Guard Team Lead

Rahul Yadhuvanshi 204-***-**** *****.******@*****.*** Winnipeg, MB

PROFESSIONAL OBJECTIVE

"Responsible and detail-oriented individual with a valid Security Guard License, eager to begin a career in the security industry. Equipped with strong observation skills, a commitment to safety, and the ability to remain calm under pressure. Seeking to apply these abilities and contribute to maintaining a safe environment as a Security Guard. Ready to leverage my training and passion for security to provide reliable protection and support.

EDUCATION

International Business Administration Program (August 2017 – 2018) Red River College, Winnipeg, MB

Bachelor of Technology (Electronics and Communications) (February 2012 - April 2015) Punjab Technical University, India

Diploma in (Electronics and Communications) (March 2012 - April 2015) Chandigarh Collage of Engineer and technology, India WORK EXPERIENCE

Team lead (Part Time) (March 2019 – August 2024)

Skip The Dishes, Winnipeg, MB

Achieved courier, customer, and restaurant satisfaction scores of 93.8% through application of superior conflict resolution and problem-solving skills.

Collect, arrange, and input courier’s information into database system; assist couriers on calls with average speed-to-answer time of 3 seconds; effectively manage 100+ chats per hour.

Generate reports of findings viachats and callswith customers, restaurants, and couriersto help management with key decision making; issue refunds to couriers based on management approval.

Integrated logistics systems into company processes to improve operations as well as manage work orders and price changes.

Fraud Analyst (Part time) (May 2022 – Present)

RBC Bank, Winnipeg, MB

Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Cultivate and maintain relationships with partners to work as one RBC

Assessed the operating process of financial review and fraud identification to find flaws, optimize workflow and prevent fraud

Processed and reviewed transactions to identify fraud, reconciled accounts and reviewed financial documentation

Monitored transactional records, compared documents and analyzed accounts for fraud

Conducted fraud investigations including transaction review, sourcing and identification. Technical Support Representative (October 2020– December 2021) Shaw Communications, Winnipeg, MB

Help customers identify and resolve problems with products by phone, through email.

Guide customers through the installation and updating of software and hardware.

Performing Co-op data entry, product troubleshooting, service issue resolution.

Setting up profiles, emails, and issuing access passes for new employees and assisting in all password-related issues.

CONFERENCES / WORKSHOPS

Directions Conference February 2017

Red River College, Winnipeg, MB

Career Fair 2020 January 2017

Red River College, Winnipeg, MB

Directions Conference February 2018

Red River College, Winnipeg, MB

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