Human Resources Employee Relations

Kelly Powell

Oak Forest, IL *****

708-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Strategic-thinking Human Resources Professional with extensive track record of success and a passion for helping companies succeed. Equipped with a proven ability to both build HR departments from the ground up from document formation and HRIS Implementation, to employee training and development and work with existing department framework to improve processes and HR Operations. Collaborative team-player with the capacity to foster meaningful relationships and lead others. I have an extensive track record in collaborating with 28 Fortune 500 companies to conduct comprehensive analyses of their Human Resources Operations, with the successful goal of enhancing overall effectiveness."

SKILLS

●Strategic Planning

●Leadership

●Employee Relations

●Talent Acquisition, Training, Management and retention

●Organizational Developement

●Change Management

●Data Analysis

●Communication

EXPERIENCE

FEBRUARY 2024

Director of People

Clarity Clinic Chicago, IL

●Led all aspects of Human Resources function, overseeing a team of HR professionals and managing HR operations for 285 employees across multiple departments and locations

●Designed and implemented comprehensive employee development programs, including training, performance management, and career progression initiatives, leading to slowed turnover and improved employee retention by 15%

●Investigated and corrected pre-existing employee relations issues, instituting proactive processes to prevent the reoccurrence of these conflicts

●Managed compensation and benefits programs, including salary benchmarking, bonus structures, and employee wellness initiatives, enhancing overall employee satisfaction and engagement and reducing the time it would take to complete these tasks each year by over 75%

●Created and executed multiple audits to identify and rectify issues related to employee data integrity and compliance with labor laws and policies.

●Created new custom fields within HRIS system to allow for better sorting and categorizing of employees for report purposes and merit raises processes.

●Collaborated as part of the Senior Leadership Committee to provide strategic guidance on organizational development, workforce planning, and succession planning initiatives

JUNE 2021-NOVEMBER 2023

Senior Director of Human Resources - Employee Resource Center

Amazon Joliet, IL

●Traveled to different Amazon facilities throughout the US to review practices and put plans in place for improvement.

● Oversight of a dedicated team, encompassing the management of payroll corrections for Amazon employees across North America.

●Changed the inter-workings of the Employee Resource Center by simplifying processes and cutting even the most complicated case process time by half

●Ran both escalations and engagements teams to both give the complicated cases closure within 72 hours down from 150 hours and keep my team engaged in the process

●Implemented a feedback loop to gather employee input on policies and make adjustments for different markets

●Established a clear communication plan to disseminate policy changes and updates to all Employees

●Conducted a skills gap analysis to identify specific training needs across different organizational levels from entry level to senior level

●Conducted a thorough analysis of existing HR processes and identify areas for improvement

●Developed a strategic plan with key performance indicators (KPIs) to measure the success of process improvements

●Led Diversity, Equity, and Inclusion (DEI) teams focused on fostering global acceptance

●Full administration of benefit systems, execution of leave of absence protocols, management of financial benefits, facilitation of orientations, coordination of training initiatives, comprehensive involvement in full lifecycle recruiting, active participation in various projects, and the development of Standard Operating Procedures (SOPs)

●Proficiently navigated a diverse array of over a dozen programs to ensure seamless fulfillment of all employee requirements, consistently maintaining impeccable performance metrics

●Managed 19 HR Managers, 5 Directors and 2 Senior Directors while actively training them to move into more senior roles

AUGUST 2010-FEBRUARY 2024

Strategic HR Consultant

Self Employed Remote

●Strategic Compensation and Total Rewards in which I developed and executed comprehensive compensation strategies aligned with organizational objectives to attract and retain top talent.

●Managed and optimized employee benefits programs as part of the compensation package, ensuring alignment with employee needs and corporate goals

●Oversaw compliance with regulatory requirements governing benefits

●Designed and managed performance-based pay systems, linking compensation to individual and team achievements

●Established measurable performance metrics for fair and transparent evaluation improving performance by 25% year after year

●Utilized data analytics to inform compensation decisions, ensuring a data-driven approach

●Established training programs to enhance employee awareness of policies and procedures resulting in reduction in errors of over 45%

●Led the establishment of thriving HR departments across 204 union and non-union companies spanning diverse industries, encompassing healthcare, automotive manufacturing, truck manufacturing, food and drug manufacturing, heavy machinery, HVAC, and warehousing

●Leading Talent Acquisition efforts to both find high quality candidates and also train others how to find them as well by improving training techniques, fostering a better company culture, reducing turnover, and selecting the best HRIS and ATS for the organization

●Researched, selected, and implemented an advanced HRIS system that meets the organization's specific needs

●Regularly assessed the effectiveness of training programs through post-training evaluations and adjust content as needed

●Developed and created employee handbooks with multimedia elements for enhanced accessibility

●Identify critical positions and create detailed job profiles outlining required tasks and competencies

●Implemented key talent assessment tools to evaluate high-potential employees for key roles

●Developed customized training and development plans for identified successors, including mentorship opportunities

●Developed employee recognition programs to acknowledge and reward outstanding performance

●Established and operationalized multiple Human Resources departments for both startup enterprises and expanding organizations

●Supported multiple companies in HRIS implementation and change for companies with over 12,000 people.

NOVEMBER 2020-MAY 2021

Site Operations Manager/ HR Manager (6 Month Contract)

SBM Management Services, LP Indianapolis, IN

●Directed a large team of employees to clean and disinfect 19 drug manufacturing buildings for Eli Lilly

●Ensured proper processing of medications and strict compliance with cleaning protocol

●Conducted weekly safety training, recruited new talent, administered audits, and drafted regular reports

●Collaborated with all levels of staff and management

●Created employee handbooks with multimedia elements for enhanced accessibility

●Implemented a 360-degree feedback system to gather input from peers, subordinates, and supervisors

●Provided resources for employees to create and manage their development plans based on performance reviews

●Revamped the site operations department and restored relationships between SBM and Eli Lilly to expand a contract that the company was in danger of losing

●Successfully managed buildings and staff numbering fivefold beyond any predecessor

●Worked directly with the Union Stewards to hand in hand negotiate terms that would satisfy all involved parties.

OCTOBER 2010-NOVEMBER 2020

Senior Director Human Resources Operations

Pyro's Computer Repair Indianapolis, IN

●Built the entire HR department and recruited talent to expand the company from two employees to 250

●Oversaw all aspects of human resources including talent acquisition, payroll and benefits

●Represented organization at industry events, networking with potential partners and clients.

●Train managers on performance evaluation best practices, emphasizing constructive feedback and goal-setting

●Achieved less than 2% turnover across eight years.

●Created and implemented budgets, monitoring expenses to control costs.

EDUCATION

Master in Business Administration - Management & Operations

Kaplan University, Indianapolis, IN

March 2015

Bachelor in Psychology

University of Indianapolis, Indianapolis, IN

May 2007

WEBSITE, PORTFOLIO AND PROFILES

https://www.linkedin.com/in/kelly-powell-mba-134507103/

ACCOMPLISHMENTS

●Guided numerous human resources departments to success through problem solving issues such as setting up ADA/FMLA administration policies, implementing benefit administration systems, investigation processes for workers compensation cases and streamlining STD, LTD and Return- to-work management process to avoid redundancies or other problems that would cause the process to lag.

●Worked with over 500 companies of which many were global and listed on the Fortune 500, to design and Implement payroll and total compensation packages worthy of attracting top talent without hurting the overall profitability of the company itself.

●Overhauled Pyro's Computer Repair HR department and many others in order to increase employee engagement and satisfaction and decrease turnover to less than 2%.

●Restored contractor relations for a contract that was in danger of being canceled, resulting in extension and expansion with SBM at Eli Lilly Indianapolis doubling income from 1 to 2 Million a month.

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