Customer Service Network Engineer

Hyun Wook Kang

Network Engineer

Integrity Attention to Detail

Problem Solving

Patience

RADIUS

Customer Service

KU and C-Band Experience

Time Management

Leadership

Microsoft Office

TCP/IP

Teamwork

Ethernet, 802.11x Protocols

Effective Communication

ISO/OSI Layers

TACACS

Performed 1,200+ maintenance actions across 12 Ground Control Stations, achieving a 98% mission capability rate for 12 stations and 18 data terminals.

Maintained network connectivity for a fleet of 22 MQ-9 Reaper aircraft by troubleshooting and repairing SATCOM terminals and supporting Linux and Windows servers. Configured and optimized communication systems, including encryption, data dissemination, and radio frequencies, for remote operations and secure data transmission. Provided remote technical support for RedHat Enterprise Linux 5 and Windows environments, addressing server issues, and maintaining infrastructure.

Supported mission-critical voice, data, and video services for MQ-9 Reaper aircraft, ensuring reliable and secure communication channels.

Administered and maintained continuous network connectivity within Ground Control Stations, including troubleshooting and isolating malfunctions using diagnostic tools, system checks, and technical diagrams. Conducted complex system upgrades, configuration, and optimization of network circuits and IP-based systems, ensuring secure access to military, federal, and commercial networks. Collaborated with DoD agencies to implement corrective actions for communication systems and networks, coordinating effective repairs and network operations. Managed and maintained hardware, software, and network systems through proactive monitoring, troubleshooting, and preventative maintenance practices. Documented system procedures, maintenance actions, and inspections according to DoD and Air Force guidelines.

Quality Assurance Award for demonstrating an unwavering attention to detail, elevated standards, and the success of the unit.

Purpose driven Air Force Veteran professional seeking position with an innovative company to utilize the skillsets I obtained during my military career. I will bring a positive attitude, solution-driven mindset, and communication skills to the workplace every day. I am looking for a company with like-minded individuals and a place where I can continue to grow and expand my skills with motivated team members. ********@*****.*** 253-***-**** El Paso, TX

https://www.linkedin.com/in/hyun-kang-a62b931a1/

SKILLS

EXPERIENCE

GROUND CONTROL STATION CYBER COMMUNICATIONS TECHNICIAN Jun 2021 - present U.S. Air Force, Holloman AFB, NM ACTIVE TOP SECRET CLEARANCE

Completed Jun 2022

Completed Sep 2021

Currently Pursuing as of 2024

Awarded: Dec 2023 · Expires Dec 2026

Credential ID: COMP001021872927

COMPTIA SEC+

Expires: 9 Jun 2027

COMPTIA A+

B.S. IN CLOUD COMPUTING

Western Governor University, Online

MQ-1/MQ-9 Ku SYSTEM

GROUND CONTROL STATION MAINTENANCE CYBER

EDUCATION

CERTIFICATIONS

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