Customer Service N A

Waitress, *umbo Travellers Hotel- Mombasa *une ***3 — February 2024

At Jumbo Travellers Hotel in Mombasa, I provided top-notch customer service and ensured a delightful dining experience tor patrons. Greeting customers, taking orders, and serving toad arid beverages in a professional and efficient manner were among my key responsibilities. Effectively communicating with customers to understand their preterences and accommodate special requests, I contributed to a positive and efficient team environment.

•Provided top-notch customer service and ensured a delightful dining experience for patrons.

•Greeted customers, took orders, and served food and beverages i n a professional and efficient manner.

•Effectively communicated with customers to understand their preferences and accommodate special requests.

•Contributed to a positive and el1icient team environment.

Education

KENYA CGRTIFiCATE OF sECONARY EDUCATION (KCSE}, NILEROAD SECONDARY SCHOOL KAMULU

December 2022

HOSPITALITY i•’IANAGEMENT, FORTUNES INTGLLGCTUAL DGV€LOPMENT COLLEGE

April 2023

References

Graham Bunde from Buffelo Party Services- Nairobi 0'753313004 ah mb de a

Befinder Belin from 2umbo Travellers Hotel 079*******

Anam Phoe6e Pacho from Mugathe Gardens Resort 079*******

Problem Solving

Leadership

Abiúty to Work in a Téam

Abiüty to Work Under Pressure

Effective Time Nanagement

Computer Skills Fast Learner Customer.Service Communication Team Collaboration

Hospitahty Management

órder Taking

Hobbies

Singing

Languages English

K iswahili

Bukusu

Profile

Dynamic ãnd dedicated Waitress with 3+ years of experience in delivering exceptional costorrær service, efficient order taking, and collaboration to ensure smooth ôperations, Skiüecl in advancéd communication, multitasking, and maintaining a welcoming atmosphere. Possessing a diploma in Has ftality and Public Relations and a Kenya Certificate of Secondary Education. My passi-on l es in creating an enjoyable dining óxpeńence, contributing to a positive team environment, and fostering strong interpersonal skills.

Employment History

Receptionisl, l'ăugathe Garden Resort

March 2024 —August 2024

Asa receptionist at Núgathe Garden Rësort, I managed guest.inquiiies and reśervationś with a friendly arid professional mariner. Additionally, I handled administrative duties such as answering phones, scheduling appointmeMs, and maintaining the receptton area. Côllaboïating with the hospitality team, I contńbuted to creatinga welcoming and efficient environment fo guests.

•I"łanaged guest inquiries.and reservations witha ńiendly and professional

mariner,

•Handled adminištratÏve duties such as answeńng phones and scfieduhng

appointments.

•Nainta ned the reœptìon area and collaborated with the hospitality team.

•Contributed to creating a welœmîñg and efficier t environment fôr guests.

Waitress, Buffelo Party Services

2anúary 2024 — August 2024

As a waitress atBuffelo Party Services, I delivered exceptional service to enhance custömer satisfaction. 1 efficiently took and served food and beverage orders, ensuring a pleasaM dining experience for patrons. Additionally, I assfs'ted with cleaning and setting up dining areas, contributing to a welcoming atmosphere. Collaboratiñy wčh team members, 1 ensured smooth operations arid efłectivë communication with customers to accommodate special requests.

•Dè6vered 'exceptional service to enhance customer satisfačłion.

•Efficiently took and served food and beverage orders.

•Assisted with cleaning and setting up dining areas.

•Collaborated with team members to eñsure smooth operations.

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