Sales Manager Service Representative

William Imperato

*******@********.** 410-***-****

Project Sales Manager

Results-driven business professional with over 20 years of experience as a Customer Service Representative, providing comprehensive product and service information, resolving technical issues, and fostering strong client relationships. Proven ability to build rapport with clients, efficiently prioritize tasks, and communicate effectively.

SUMMARY KEY QUALIFICATIONS

Project Sales Manager Budget and job estimating Sales Division Planner

Customer Services Agent Developed client relationships Sales Executive

Collaborative team leader Repeat Business Development ITB documentation and Bids

PROFESSIONAL WORK EXPERIENCE

Operation Sales Manager

RF FREQS, LLC

RF FREQS is a Wireless Development firm specializing in Cellular and Emergency Radio Responder Wireless Communication Systems (ERRCS)

Handled customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction.

Provided detailed information about products and services to assist customers in making informed decisions.

Troubleshot and resolved product issues, contributing to enhanced customer experiences.

Prioritized and managed multiple tasks simultaneously in a fast-paced environment.

Increased sales from the first year of $350,000 to $2.9 million in year 3.

Site Development Specialist

Blackwave Telecom, Inc

Blackwave is a project management company providing industry Project Management specialists and services to the Wireless Service Providers.

Site Acquisition Specialist for the development of Verizon Wireless California IDAS, Small Cell and Fiber based Polygon micro-cell development in a highly stressful environment.

Created contracts with multiple subcontracting firms to provide site acquisition and construction services

Acted as project manager leading infrastructure equipment providers.

Coordinated with RF Engineer to provide creative solutions to adhere to the jurisdiction regulatory requirements.

Maintained database of all site and regulatory documents.

Negotiated leases with corporate’s legal department and property owner’s legal representatives.

Chief Executive Officer

OPTIGLOW,LLC DBA Wireless Enterprises, LLC

Wireless Enterprises is a Wireless development firm providing cellular design, real estate acquisition, construction, and maintenance services to the Wireless Service providers.

Incorporated multiple companies into a seven-division enterprise which became an end-to-end solutions provider in the telecom industry.

Created an organization with revenues exceeding $17 million.

Hired a team of 150 staff members.

Secured bank financing in the amount of $2.5 million.

Registered multi-state operations in New York, New Jersey, Pennsylvania, Delaware, and the Washington DC Metro areas.

Managed a team of Project Managers for each company division including real estate acquisition, construction, asset management, equipment provisioning and assembly, Brazil call center, internet hosting and IT services.

EDUCATION

BA degree in Liberal Arts

University of Illinois Chicago

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