Customer Service Representative
Resume:
Jasmine Earl-Muhammad
Newark, NJ *****
*.**************@*****.***
Job Seeker
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
MMC Group -EZ Pass - Newark, NJ
Present
• receive inbound calls to assist current and new customers with account management and transactions
• maintain accurate account notation and transaction close out updates via proficiency in Vector and 60+ wpm typing speed
• provide customers across other EZ pass entities with reliable protocol and resource information Inventory / Merchandise / Product Flow Specialist
Best Buy - Vauxhall, NJ September 2021
to October 2021
• sorting product totes by department, restock by department
• loading and unloading of trucks after receiving
• directing customers on the floor to the host queue
• picking items for customers, pick up and shipping orders
• handling cage, warehouse, and product station keys
• changing sticker price hooks to electronic prices, updating sale price adjustments Fulfillment Associate
Amazon - Somerset, NJ February
2021 to March 2021
• receiving vendor packages at belt station
• scanning and input of item data
• separation and charging out of defective items
• maintenance and restock of station materials
• loading package boxes onto a waste belt
Lab Technician
Accu Reference Medical Lab - Linden, NJ August 2020 to November 2020
• receiving patient blood and urine specimens by containing, labeling, and sorting samples for processing; centrifuge operation
• entering patient personal information and data into filing system by computer
• comparing input information to attached documents for verification
• 45+ wpm typing speed
Fulfillment Associate
Target - Union, NJ
April 2020 to July 2020
• picked items from the sales floor in batches for both pickup and shipping orders
• prepped and packed batched items
• assisting customers on the floor with item inquiries
• pallet prep for outgoing Fed-Ex and UPS order pickups Head Teacher, Preschool Muhammad
University of Islam - Newark, NJ January 2020 to
March 2020
• promoted from Assistant Teacher after successfully evaluating students' grade-level academic standing, responses to the classroom environment, and social engagement
• structured learning experiences and play activities for each developmental stage
• development of positive and supportive relationships with parents and caregivers
• introduction to religious studies and wellness
• tailoring curriculum plans with a focus on fine motor skill development Cashier/Preparer
Pure Love Pies - Bloomfield, NJ February
2019 to March 2019
• opening and closing prep, maintenance of cashier's front end and dining area
• resolved customer service inquiries by utilizing detailed knowledge of company products and services, resulting in a customer retention rate of 90%
• restock and organization of displayed pastries and beverages
• in-store sale and wholesale prep and backstock of baked goods Temporary Community Surveyor South Ward
Promise Neighborhood - Newark, NJ November 2018 to January 2019
• conducted door-to-door surveying throughout the South Ward of Newark for a Department of Education- funded project
• utilized interview-administered surveying to get input from community members on their needs and service use related to education, health care, safety, and community cohesion
• gave information on the South Ward Promise Neighborhood and explained the purpose of the project and programs and services available to families
• attended weekly meetings with survey team and supervisor to discuss weekly surveying plans, challenges, and successes
• wrote-up surveying logs and assessments to keep track of the number of doors knocked and surveys obtained. Assistant Caretaker
Childcare
September 2014 to June 2018
• supervision of children aged 6 months to 10 years
• floor play and movement, gross and fine motor skills, arts and crafts, wellness, and social skill building
• homework assistance, aftercare, and pickup
autistic caregiving experience
Administrative Intern Sobel
& Co - Livingston, NJ June 2016 to
August 2016
• on-call assistance for senior employees in daily tasks and errands
• project management in collaboration with fellow interns
• account file organization in storage and digital databases
• presentation compilation, light clerical tasks
Education
High School Diploma
Bard High School Early College Newark - Newark, NJ September 2013 to June 2017
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