Warehouse Manager Operations

PATRICK HAGGARD

Henderson, NV ***** 206-***-**** *******.*******@*****.***

Warehouse manager with experience developing processes for receiving, sorting, packing and shipping products, managing inventory and utilizing supplies and equipment. Skilled in change management, collaborative communication and the ability to make decisions that affect a company's overall growth. Experienced with managing large-scale distribution center operations and utilizing strategic planning to streamline workflows and enhance inventory accuracy.

• Warehouse Operations

• Continuous Improvement

• Logistics Processes

• Transportation management systems

• Strategic Planning

• Materials Management

• Logistics Planning

• Warehouse Management Systems

• Staff Management

• Warehouse Logistics

• Operations Management

• Safety Management

• Manufacturing Resource Planning MRP

• Lean Manufacturing

Region Distribution Center Manager, 03/2024 - 05/2024 North Coast Electric – Portland, OR

Responsible for directing and coordinating the distribution of products to retail branches and commercial customers within the state of Oregon and southwest Washington

• Integrated warehouse operations with existing and new business processes.

• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Supervised team of 85 employees and oversaw all activities for 400,000 square foot warehouse. Warehouse Distribution Manager, 06/2021 - 12/2023

Moroccan Oil – Las Vegas, NV

Responsible for start-up operations for an 18,000 sq. ft. facility for e-commerce warehousing and distribution. We later relocated to a larger 75,000 sq. ft. to service wholesale distributors and Spas for the western United States.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Managed team of 12 warehouse employees, achieving a 98% picking accuracy and 95% ontime delivery rate.

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• Successfully managed logistics for over 1500 SKUs, ensuring 98% accuracy in customer order fulfillment. Implemented a picking/packing process, resulting in 25% increase in productivity 15% reduction in labor costs.

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Reduced travel time by 50% for internal processes by implementing a new warehouse layout and streamlining procedures.

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Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.

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• Maintained property and equipment inventory and team member assignments.

• Achieved high retention rates by cultivating strong relationships between employees

• Trained employees on emergency situation preparedness and equipment maintenance and use. Senior Warehouse Manager, 03/2017 - 02/2019

Canteen Vending – Fremont, CA

Oversaw daily operations for 150 employees across multiple departments, buildings and shifts ensuring staffing levels matched work volumes. Liaised between customer service managers and warehouse staff to streamline operational workflow for timely picking and loading of customer orders.

• Introduced lean principles that reduced labor costs by 25% and increased inventory accuracy to 98.5%. Conducted morning briefings with leadership staff to outline daily tasks and safety protocols; weekly planning meetings with focused on staffing, inventory, and workflow needs; monthly performance reviews to assess KPIs and operational efficiencies.

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Improved warehouse efficiency by redesigning the layouts of several work areas that reduced travel-time between departments.

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• Developed junior leaders by providing mentorship, guidance, and constructive feedback on their progress.

• Optimized performance tracking systems to monitor individual performance improvement over time.

• Closely monitored supply usage and submitted inventory reports to VP of Operations. Handled administrative requirements with HR generalist, maintained employee records and submitted operational reports.

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Production Supervisor, 05/2016 - 10/2016

Worthington Industries – Benton Harbor, MI

Primarily responsible for developing strategies that improved workflows and reduce waste. Implemented and oversaw continuous improvement initiatives.

• Managed team of 30 associates, overseeing receiving production and shipping processes. Improved process visibility by implementing a manual data collection process allowing operators to track issues and avoid waste in material and time.

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Implemented staggered shift times, reducing machine downtimes by 20% and allowed for better maintenance schedules.

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• Led a continuous improvement project that reduced machine cycle times and reduced labor costs by 30%. Tailored training programs to address individual skill gaps, resulting in improved individual employee performances.

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• Maintained property and equipment, inventory and team member assignments. Assistant Manager, 06/2015 - 08/2015

Amazon – Seattle, WA

Responsible for day-to-day operations of warehouse staff and activities including relaying expectations and providing timely feedback on performances.

• Assisted with start-up operations for Amazon Prime delivery launch.

• Supervised a staff of both full time team members and contract employees in a 20,000 sq. ft. facility.

• Monitored KPIs of each team member and directed staff to areas of need.

• Assisted with organizing orders and coordination of deliveries. Branch Operations Supervisor, 03/2015 - 05/2015

Consolidated Supply – Everett, WA

Supported branch manager and oversaw branch activities in managers absence. Supervised daily warehouse and distribution operations, ensuring adherence to OSHA, DOT, EPA, and company regulations as well as focusing on HAZMAT and safety protocols when operating powered industrial equipment.

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Improved branch efficiency by 20% through streamlining processes and implementing item classifications and slotting strategies.

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Monitored branch performance metrics regularly, taking corrective actions as needed to maintain desired results.

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Warehouse Manager, 09/2013 - 02/2015

Lagasse / United Stationers – Auburn, WA

Coordinated all warehouse functions, including picking/pulling orders, loading/unloading trucks, verifying product codes and quantities.

Managed a team of 18 associates in an 80,000 sq. ft. facility with the purpose of warehousing and distributing products to wholesalers.

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• Created and enforced detailed organization processes to increase quality and service standards. Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

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• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Warehouse Manager, 03/2011 - 08/2013

Animal Supply Co. – Kent, WA

Responsible the operations and distribution pertaining to pet food warehouse functions (receiving, delivery, fulfillment, inventory, picking, etc.)

• Recruited, trained and coached supervisory staff to assist with leading a team of 85 employees.

• Implemented Pay for Performance (P4P) the raise and sustain KPIs of different job functions.

• Partnered with HR on employee engagement initiatives that enhanced workplace morale. Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.

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Area Operations Manager, 12/2002 - 04/2009

J.C. Penny Logistics – Sumner, WA

Responsible for overseeing the receiving, processing, value added services, sortation and shipment of goods through a 300,000 sq. ft. distribution site to replenish 54 retail stores in a multi-state region. Established effective communication channels between departments, improving collaboration and information sharing across the organization.

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• Implemented best practices for sustainability within area operations.

• Spearheaded operational procedures and processes to improve efficiency and optimize operations.

• Recruited, hired, and trained initial personnel, and outline scope of positions for new organization. Materials Manager, 04/1995 - 10/2001

Genie Industries – Redmond, WA

Managed inventory and purchasing procedures raw and finished materials from external suppliers that were to be use for assembly of units in the manufacturing floor.

• Optimized assembly line efficiency by implementing streamlined processes and organization techniques. Collaborated with production area to align procurement schedules, supporting efficient flow of materials for continuous production processing.

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• Assisted with management of the bills of material (BOM) and routing for each individual worker order.

• Reduced vendor lead time by 20% through strategic supplier relationship management. Developed strong relationships with suppliers, negotiating favorable terms for materials acquisition and delivery timelines.

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Team Leader, 10/1983 - 10/1989

United States Army – United States

Maintained discipline within team by enforcing standards of conduct as written in technical and field manuals.

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Conducted thorough after-action reviews to identify areas for improvement and implement necessary changes for future missions.

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• Collaborated effectively with other squads to achieve common objectives during joint operations. Managed logistical aspects for squad operations, ensuring each soldier was equipped with their tactical operational equipment and resources for mission success.

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Bachelor of Science: Transportation And Logistics Management, 05/2017 American Military University - Charles Town, WV

EDUCATION

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