Customer Service Client

Bethany Nickless

812-***-**** *******@*****.*** LinkedIn Lyons, Indiana

PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional with over 3 years of experience in client-facing roles within the beauty industry. Highly skilled in customer service, communication, and problem-solving, seeking to transition into a customer service position where exceptional interpersonal skills and a commitment to client satisfaction can be utilized.

WORK EXPERIENCE

Great Clips Brazil, IN

Hair Stylist February 2024 - Present

●Deliver exceptional client service, managing client interactions and ensuring satisfaction with haircuts and other services.

●Develop long-term client relationships through excellent communication and attention to individual needs.

●Utilize sales techniques to market products that meet the unique needs of clients.

SmartStyle Hair Salon Linton, IN

Stylist September 2020 – February 2024

●Performed a wide range of services including haircuts, coloring, waxing, ensuring client satisfaction through thorough consultations.

●Managed client schedules, taking into account preferences and availability to maximize satisfaction.

●Recommended and sold salon products, consistently meeting sales goals while ensuring clients had the best products for their needs.

●Built and maintained a regular clientele through superior customer service.

SmartStyle Hair Salon Linton, IN

Stylist in Training March 2020 - September 2020

●Managed salon scheduling software and ensured efficient appointment management.

●Acted as a first point of contact for clients, providing friendly, professional service both in-person and over the phone.

●Processed transactions through a Point of Sale system, balancing cash registers at the end of each shift.

●Assisted in client consultations, helping stylists ensure client satisfaction and service excellence.

EDUCATION

Vincennes University Vincennes, IN

Associate of Business Administration

Associate of Cosmetology Business

Vincennes Beauty College Vincennes, IN

Board Certified Cosmetologist - State of Indiana

White River Valley High School Switz City, IN

Academic Honors & Technical Honors Diploma

SKILLS

●Microsoft Office

●Computer Software and Application Knowledge

●Problem-solving and decision-making abilities

●Strong communication and interpersonal skills

●Customer service-oriented with a focus on client satisfaction

●Time management and organization skills

●Team player with a willingness to learn and adapt

●Marketing and product promotion experience

●Creative approach to solving client needs

Contact this candidate