Service Representative Customer

HEIDI STEINMETZ

**** ****** ** **********, ** ***10 484-***-**** **********@*****.***

EXPERIENCE

Customer Service Representative

UGI Utilities Denver, PA August 2000 – September 2023

-Review Customer Billing

-Open and Close Disputes

-Answer phone calls and emails in a timely manner

-Process payments

-Handle emergency calls in a professional manner

EDUCATION

Paralegal/Legal Secretary

Berks Technical Institute Wyomissing, PA April 1998 – April 2000

SKILLS

-SAP and CRM

-Efficient

-Works well in fast-paced environment.

-Calm under pressure

-De-escalation Skills

-Prompt

REFERENCES

Available upon request

Contact this candidate