General Manager Customer Service
Resume:
Edgar Ortiz
Stone Park, IL *****
*****.*********@*****.***
Willing to relocate: Anywhere
Work Experience
General Manager
Dream Clean-Wheeling, IL
August 2023 to Present
Manage intricacies of Carwash.
Maintain cost and labor under vudget.
Recruit and train employees in all departments.
Weekly inventory, and schedule according to forecast. General Manager
AutoZone-Addison, IL
February 2021 to July 2023
Supervised techs. Managed retail sales and customer service. Weekly and monthly inventory of products.
Managed budget and payroll to meet both monthly and quarterly gains. Trained employees to meet customer satisfaction and sales goals. Area Manager
7-Eleven (Corporate Stores)-Schiller Park, IL
November 2019 to February 2021
Manage 6-8 7-Eleven stores, Speedway, and Laredos Tacos. Monthly inventory. Order, replenish, and transfer store merchandise and supplies.
Train and cross train employees to work all phases of 7-Eleven, Laredo Tacos, and Speedway. Adjust prices for store/restaurant profitability. Enforce up selling and promos. District Manager
Peacock Car Wash-Vernon Hills, IL
April 2015 to November 2019
Manage the intricacies of the gas station by planning and promoting the daily schedule of employees and the business.
Interview, hire, train, and coordinate employees, create and maintain budgets, and coordinate with and report to senior management.
Coordinate with vendors and distributors to stock up gas station with gasoline, food, beverage, and other products
Education
Some college in Business
Greenville college - Greenville, IL
January 1996 to June 1998
High school diploma or GED
Skills
• Management (10+ years)
• Profit & Loss (10+ years)
• Inventory Control (10+ years)
• Payroll (10+ years)
• Restaurant Management (10+ years)
• Food Safety (10+ years)
• Recruiting (10+ years)
• Retail Sales (10+ years)
• Team Management (10+ years)
• Car Wash (5 years)
• Employee Evaluation (10+ years)
• Pricing (10+ years)
• Human Resources (10+ years)
• Labor Cost Analysis (10+ years)
• POS (10+ years)
• Financial Report Writing (10+ years)
• Supervising Experience (10+ years)
• Accounting
• Bilingual
• Budgeting
• Merchandising
• Sales Management
• Operations Management
• Employee Orientation
• Strategic Planning
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Leadership
• Retail management
• Sales
• Microsoft Outlook
• Customer service
• Restaurant experience
• Food service
• Communication skills
• Time management
• Process Improvement
• Culinary Experience
• Office Management
• Upselling
• Purchasing
• Employment & labor law
• Business development
• P&L Management
• Store management
• Restaurant experience
• Hospitality
• POS
• Guest services
• Profit & loss
• Operations management
• Supervising experience
• Bartending
• Store management
• Cash register
• Financial acumen
• Leadership
• Team management
• Sales management
• Customer service
• Sales
• Forecasting
• Pricing
• Interviewing
• Recruiting
• Retail sales
• Account management
• Google Docs
• Merchandising
• Human resources
• Payroll
• Purchasing
• Salesforce
• Driving
• QuickBooks
• Financial services
• Budgeting
• Upselling
• Analysis skills
• Business development
Languages
• Spanish - Expert
Certifications and Licenses
Basset
November 2021 to November 2024
Illinois liquor control commission
Beverage alcohol sellers and servers education training ServSafe
September 2017 to September 2022
Serv safe is a certificate required for food and sanitation Food Handler Certification
O63221477103
May 2022 to April 2026
Driver's License
Assessments
Recruiting — Proficient
April 2023
Managing the candidate sourcing and selection process Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic maintenance and repair — Proficient
January 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Cleaner fit — Proficient
May 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Management & leadership skills: Planning & execution — Proficient January 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Delivery driver — Proficient
February 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Work motivation — Proficient
January 2022
Level of motivation and discipline applied toward work Full results: Proficient
General manager (hospitality) — Proficient
January 2024
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Teamwork: Interpersonal skills — Proficient
May 2024
Responding to challenging team situations at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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