Customer Support System Administrator

J. Scott Spiller

***** *********** ****, **********, **** 45246

Cell 513-***-****

*************@*****.***

Summary

Senior System Administrator with 29 years of experience in technical and customer support roles.

Proficient in:

Windows server 2012, 2008, 2003 and 2000 administration

Citrix(packaging, troubleshooting and delivery)

DNS, DHCP management

Enterprise multi-regional environments(management and configuration)

Windows 7 and XP desktop deployment and management

Managing customer expectations with patience and diligence

Daily responsibilities include:

Manage Cisco’s Network Registrar and Microsoft DNS and DHCP solution within the domain

Perform general network administration tasks within Active Directory, managing shares, setting permissions, group memberships

Support customers, internal and external with application upgrades, regulatory maintenance and problem resolution

Application delivery via Citrix

Microsoft’s App V and Novell Zenworks

Maintain highly available clustered print servers

Major Projects:

Active Directory migrations and consolidation of multiple regional domains

Data migrations from local server storage to more stable highly available NAS solutions

Deployment of Altiris rapid server

Deployment of Citrix 4.5 and Presentation Servers

Collapsed antiquated Microsoft domains

Franciscan Health System acquisition

Deployment of remote access support via Juniper

Physical relocation of entiredata center various times throughout the years

Jewish Hospital acquisition

Deployment of Microsoft App V “Virtual Application Delivery”

Desktop standardization across multiple regions

Virtualized hundreds of out dated physical servers

Decommission hundreds of end of life cycle physical servers

While with Select Source Intl. @ Honeywell:

Surface mount component level repair of PCB’s controlling product distribution along conveyer belt systems.

While with Luxottica:

Technical Coordinator: Service desk support for worldwide Lenscrafters, Sunglass Hut, Pearle Vision, Ray Ban ect. Store systems Support from network connectivity to in store hardware connectivity replacement if necessary.

Resolution or Escalation of Point of Sale issues from insurance, makability problems. Any issues experienced with the stores completing or processing an order for customers we are there to assist completing that transaction.

Experience:

Service Source International assigned to Honeywell June 06 2023 to Oct. 11 2024

Lowes April 2022 to March 2023

Luxottica Sept. 2015 to Feb. 2022

Dell Services, Cincinnati OH (Mercy Health Account) 2010 to July 2015

Mercy Health, Cincinnati OH 1990 to 2010

Franciscan Health System, Cincinnati OH February 1986 to 1990

Education:

Cincinnati Technical College, Cincinnati OH 1985

Associate of Science in Electronics Engineering

Additional formal training classes

oCisco CNR DNS and DHCP implementation and management

oWindows MSCE track

oNovell Installation and Maintaining Netware Directory Services

Tools used:

Wireshark

Windows native tools

Windows support packs

Sysinternals

Technet

PC-Tools

Internet searches

Contact this candidate