Customer Service Receiving Associate

KISANET BAHTA

**** ******** ****, *********, ** *2204. 1-646-***-****. **********@*****.***

SKILLS

• Excellent Customer Service

• Great Communication

• Motivated & Dedicated

• Task & Detail Oriented

• Computer Skills –Microsoft, Word and

Excel, Google suite, Zendesk

• Strong Team Worker

• Fast Learner

• Organized & Efficient Worker

• Problem Solver

LANGUAGES

English (Fluent) Tigrigna (Fluent) Amharic (Fluent) WORK EXPERIENCE

Shipping and Receiving Associate July, 2019 – Present Pinterest Inc. San Francisco, CA

• Sorting and distributing mail, pack & ship high priced items. Performing unpacking of shipment deliveries.

Preparing shipping documents.

Maintaining records of incoming and outgoing shipments. Consolidating shipping orders.

Creating mailing labels domestic and international.

• Project management; responsible for working with multiple clients related to shipping, Gathering required information, planning, executing, monitoring and accomplishing.

• Customer service; Greeting employees in the mailroom, assisting and handling received packages, utilize Zendesk to helping employees with their receiving and shipping questions. Office Associate Feb, 2018 – July, 2018

WeWork San Francisco, CA

• Maintain office organization and cleanliness with a team of four employees. Team Member Sep, 2015-May, 2016

Dunkin Donuts Orange, NJ

• Completed transactions, handled payments and facilitated friendly and efficient customer service.

• Regularly cleaned work stations, brewed coffee, restocked inventory, and assisted bakers. Customer Service Representative Sep, 2015-Dec, 2015 VIM Orange, NJ

• Communicated with customers on user experience and processed product returns.

• Worked as a customer service representatives to answer questions and resolve problems. Product Sales Representative May, 2016-Feb, 2017

Lyca Mobile Newark, NJ

• Oversaw all product sales and customer service throughout various electronic stores hosting Lyca products in New Jersey Area.

Server Mar, 2017- Jun, 2017

Cafe Colucci Oakland, CA

• Provided full-service experiences to Café guests informing customers of café specials and modifying orders based on their preferences.

Cashier May, 2017- Sept, 2017

Marshalls San Francisco, CA

• Arranged items on store racks and shelves, ensured accurate pricing, helped shoppers locate merchandise.

• Handled customer inquiries regarding goods and services. Reference Phone Number

Cristina Roverso: Former coworker 415-***-****

Iveth Torres: Former supervisor 510-***-****

Lejon Butler: Former Manager 510-***-****

EDUCATION

Computer Application BA Oct 2012 – Jun 2013

Eritrea Refugees@Institute Work of Customer Technology Service Training Asmara, Oct-Nov Eritrea 2017 International Rescue Committee Oakland, CA

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