Management
Resume:
PROFESSIONAL SUMMARY
Dynamic and results-driven management professional with
experience in the supply chain and other industries. Proven track record of successfully managing multiple projects, leading teams, and driving revenue growth. Skilled in developing and executing strategies to improve operational efficiency, customer experience, and employee engagement. Adept at leveraging financial analytics to identify business opportunities and mitigate risk. EXPERIENCE
Branch Manager
September 2023 - August 2024 Sparxs Logistics LLC, Miami, Florida
LATAM Pricing Manager
August 2022 - September 2023 Sparxs Logistics LLC, Miami, Florida
Oversee the day-to-day operations of the branch, ensuring that all activities are conducted in compliance with company policies and procedures. Monitor and manage branch performance to meet operational and financial objectives.
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Recruit, train, and supervise branch staff. Provide guidance and support to ensure high levels of performance, motivation, and professional development. Conduct performance evaluations and address any personnel issues.
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Manage the branch budget, including expenses, revenue, and financial reporting. Monitor financial performance and take corrective actions as needed to achieve financial targets.
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Ensure compliance with all regulatory requirements, company policies, and industry standards. Implement and monitor risk management practices to safeguard company assets and minimize risks.
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Develop and implement strategies to drive sales and revenue growth. Set sales targets, monitor performance, and identify opportunities for increasing business. Promote and cross-sell company products and services to meet customer needs.
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Conduct cost analyses to determine pricing structures and profitability for the LATAM region. Evaluate costs, supplier pricing, and market conditions to set competitive and sustainable pricing models to increase shipment volume and frequency.
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CONTACT
786- 853-0200
*********@*******.***
Miami, FL 33172
SKILLS
Ability to analyze data and generate
reports.
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Strong communication and
interpersonal abilities
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Proven track record in managing and
growing large, complex accounts on a
global scale
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Excellent communication, negotiation,
and presentation skill
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Strong understanding of global
markets, cultural differences, and
international business practices.
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Proficiency in Microsoft Office Suite
(Excel, Word, Outlook) and experience
with export documentation software.
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Strong organizational and time-
management skills, with the ability to
prioritize tasks and manage multiple
leads simultaneously
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Multitasking abilities, with a keen
attention to detail.
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Knowledgeable of TMS, WMS, CRM,
Webcargo, Magaya, Cargowise,
Power BI, Concur, Replicon
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LANGUAGES
Spanish
Fluent
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ALEXANDRA CENTENO
Pricing and Procurement Specialist - Airfreight
December 2021 - August 2022 Noatum Logistics USA, Miami, Florida
Airfreight Manager
August 2019 - December 2021 Priano Aerostream LLP., US RFP Manager
July 2018 - August 2019 Marken / UPS Company, US
Prepare and present reports on pricing performance, profitability, and market trends. Provide insights and recommendations to senior management based on data analysis.
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Negotiate terms, pricing, and contracts with different carriers to achieve favorable conditions. Ensure contracts are legally sound and reflect the company's needs and requirements.
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Managed and coordinated multiple projects, bids, daily quotes, for internal and external network while ensuring timely completion.
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Perform market research to understand industry pricing trends, competitor pricing strategies, and customer expectations. Utilize insights to inform and adjust pricing strategies.
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Develop and maintain pricing models, tools, and databases to support pricing decisions and strategy. Ensure models are accurate, up-to-date, and reflective of current market conditions.
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Collaborate with vendors, carriers, and service providers to negotiate rates and terms that align with pricing strategies. Ensure that agreements support cost-saving initiatives and service level requirements.
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Oversee the implementation of pricing strategies across logistics operations. Monitor and manage the application of pricing models to ensure consistency and effectiveness.
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Handled the planning, coordination, and execution of airfreight operations for cruise ship accounts. Ensure that all shipments are handled efficiently, meet deadlines, and comply with client requirements and regulations
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Main point of contact for cruise ship accounts, addressing any inquiries, concerns, or issues related to airfreight services. Build and maintain strong relationships with clients and global network to ensure high levels of satisfaction and service quality.
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Cooperate with cruise line operators, port authorities, customs officials, and air carriers to facilitate smooth and timely airfreight operations. Coordinate the delivery of goods to and from cruise ships, including provisions, equipment, and other supplies.
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Address and resolve any issues or disruptions in airfreight operations, such as delays, lost shipments, or regulatory compliance challenges. Implement corrective actions to prevent recurrence and minimize impact on cruise ship operations.
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Develop and implement pricing strategies for pharmaceutical products based on market analysis, competitive intelligence, and business objectives. Ensure strategies align with the company's goals and regulatory requirements.
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Air Pricing and Operations Supervisor
August 2014 - July 2018 ITN Worldwide, Inc. / Amerijet Holdings, US
Inside Sales/ Air pricing Analyst
July 2013 - December 2014 ITN Worldwide, Inc. / Amerijet Holdings, US
Temporary Pricing and Air Export Coordinator
December 2012 - July 2013 RCS Logistics, Inc., US
Analyze product costs, including manufacturing, distribution, and operational expenses. Develop pricing models that reflect the cost structure while optimizing profitability and market access.
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Ensure the pricing proposals are aligned with the global pricing policy or otherwise approved by the pricing committee.
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Collaborate with the operational team globally to carry out feasibility studies for RFP's received and execute best pricing for worldwide bids.
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Lead, mentor, and manage a team of operations staff. Assign tasks, monitor performance, and provide guidance and support to ensure team members meet productivity and quality standards.
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Identify opportunities for process improvements and implement best practices to enhance operational efficiency, reduce costs, and improve quality. Analyze workflow and performance metrics to drive continuous improvement initiatives.
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Train new employees and provide ongoing training and development for existing staff. Ensure employees are knowledgeable about company policies, procedures, and safety protocols.
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Address and resolve operational issues and challenges in a timely manner. Collaborate with other departments to find solutions to complex problems and ensure minimal disruption to operations.
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Collaborate with the sales team and management to develop and implement effective sales strategies and tactics. Contribute ideas for improving sales processes and customer engagement.
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Provide exceptional customer service throughout the sales process. Address client inquiries, resolve issues, and ensure a positive experience for all prospects and customers.
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Maintain accurate and up-to-date records of sales activities, client interactions, and lead information in the CRM system. Track progress and report on sales metrics and performance.
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Manage and coordinate all air export shipments from origin to destination, including booking cargo space with airlines, preparing necessary documentation, and ensuring timely delivery.
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Work closely with other departments, such as sales, procurement, and warehouse teams, to ensure smooth coordination of shipments and alignment with overall business objectives.
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Monitor the status of quotes, follow up with customers as needed, and track the conversion rate of quotes to actual sales. Provide
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OE accounts coordinator- Temporary
May 2012 - December 2012 Kuehne & Nagel, Inc., US
Airfreight Coordinator/ Air & Ocean Freight
June 2008 - May 2012 Vanguard Logistics, Inc., US
regular reports on quote activity and performance metrics to management.
Serve as the primary point of contact for key global accounts, managing relationships and ensuring client satisfaction across multiple regions.
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Prepare and review all export documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and other necessary paperwork required for international shipments.
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Collaborated with department leads and senior management to coordinate operations and drive improvements.
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Coordinate and manage air and ocean freight shipments from origin to destination, ensuring timely delivery and compliance with international shipping regulations, import/export laws, and company policies.
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Liaise with carriers, airlines, shipping lines, customs brokers to negotiate rates, track shipments, and resolve any issues that arise during transportation.
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Prepare and maintain accurate shipping documents, including bills of lading, air waybills, and customs declarations.
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Address and resolve any issues related to shipping delays, damaged goods, or discrepancies in shipping documentation.
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Provide excellent customer service by responding to inquiries, providing updates on shipment status, and addressing any concerns or issues.
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EDUCATION
Associates Degree
January 2004
Miami Dade College
CERTIFICATIONS
• Hazmat Certified
REFERENCES
References available upon request
Contact this candidate