Customer Service Representative

Career Overview

Core Strengths

Accomplishments

Work Experience

NIKISHA PYE

P.O. Box 743092, Dallas, Tx 75374 H: 469-***-**** **********@*****.*** Personable and responsible Cashier with 20 years in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Customer service expert

Invoice processing

Adaptive team player

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Visual merchandising proficiency

Opening/closing procedures

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. Manager Nov 2011 to Aug 2017

Murphy Usa Balch Springs, Tx

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success.Cross- trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Resolved product issues and shared benefits of new technology. Worked under strict deadlines..

Manager Jan 1999 to Nov 2011

Tetco Addison, Tx

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained 10 new employees quarterly.

Picker Packer Sep 2017 to Current

Chewy Dallas, Tx

Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.

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