Customer Service
Resume:
Dawn Florez
Customer service
Barstow, CA
*********@*****.***
Hands-on experience and multi-tasking abilities and customer service skills to improve guests’ experiences.
Willing to relocate: Anywhere
Authorized to work in the US for any employer Work Experience
Server/Bartender
Brinker International CHILIS-Barstow, CA November 2015 to May 2024
Bartender for Chilis
• Prepared and served alcoholic beverages
• Maintained safety standards
• Performed opening and closing duties
• Checked customer IDs
• Provided excellent and friendly customer service • 4 years of experience bartending
• Performed barback duties
• Server duties
• Ran food
• Refilled drinks
• Bar prep
• Drink and soup prep opening restaurant duties
Bartender/Server
Romano's Macaroni Grill-Fort Worth, TX January 2022 to May 2022
Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving. Assessing bar customers’ needs and preferences and making recommendations
Followed all procedures according to the restaurants standards. Kept a clean and well organized bar.
Food Service Worker
Barstow Unified School District April 2014 to September 2016
Acted as in house caterer for the school district. Also served and insured the children dietary needs were met, including food preparation for allergies, and gluten free meals when appropriate. Prepped meals, and served. Cleaned, sanitized for next day.
Bakery Clerk
Food 4 Less-Barstow, CA February 2008 to July 2011
I was second in charge in the service/ Deli.Bakery. Responsible for overseeing deli/ bakery. Including working Safely and cleanly. Checked temperatures of hot and cold food often. Pulled expired foods, logged and threw away as needed. Decorated and filled cake orders. Made salads, and deli sandwiches daily. Cooked chicken including fried and rotisserie. Ordered items for my department according to our forecasts
Front Desk Agent
Hampton Inn & Suites-Barstow, CA December 2005 to March 2007
Made reservations over the phone and through their system. Checked guests in and insured guest satisfaction both at check in, during the guests stay and upon checking out. Solved any hotel related issues .. also made reservations for conference rooms and special events .
Ran refunds if needed .handled Guest complaints insuring guest satisfaction at the end of every complaint.
Education
High school diploma or GED
Mark Twain Sr. High School - San Diego, CA
1992 to 1994 Skills
• Customer Service (10+ years)
• POS (2 years)
• Basic math skills(count back cash) (10+ years) • Wine/Alchohol knowledge (4 years)
• Bartending (6 years)
• Serving Experience (6 years)
• Teaching (2 years)
• Customer support (10+ years)
• Restaurant experience (6 years)
• Food Service (10+ years)
• Food handling (10+ years)
• Food industry (10+ years)
• Leadership (4 years)
• Team management
• Medical office experience
• Organizational skills
• Phone etiquette (8 years)
• Sales
• Adobe Photoshop
• Adobe Illustrator • Microsoft Office • Data entry
• Busser
• Food Safety
Certifications and Licenses
Food Handler Certification TABC Certification
Assessments
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
I Am skilled at paying attention to detail. Excellent problem solver. I'm known for following and keeping myself committed to the task Im given. I'm a quick learner and reliable .
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