Customer Service Representative
Resume:
Qiana Latrice Ingram
Saint Louis, MO 63110
314-***-**** Cellular
******@*****.***
Education
Gateway Institute of Technology
Electrical Engineering Program
Graduated 1996
Rankin Technical College
4431 Finney 63113
Communication Program
Work Experience
1998-2000 Union Planters Bank/Regions Bank
8866 Ladue Rd
St. Louis MO 63124
Teller Position
Assisted clients within branch and via telephone
Cashed checks, accepted deposits, processed loan payments and withdrawals from accounts Handled all aspects of commercial business banking Balanced bank vault and teller drawers
2000-2003 Spirit of St.Louis Credit Union
302 N Clay
St. Louis MO 63122
Customer Service Representative/Loan Officer
Marketing and Selling bank products and services via in person or by phone. Conducted daily customer service activities within the banks guidelines with quickness and accuracy.
Pulled credit reports, processed credit applications and booked consumer and HECL loans Opened new accounts, certificate of deposits and IRA’s Process daily overdrafts per supervisor’s instructions Review loan package for changes
2003-2012 Royal Banks of Missouri
13171 Olive Blvd
St. Louis MO 63141
Lending Clerk
Pull credit reports for consumer and commercial loans Process bank deposits, withdrawals, payments, wire transfers and loan payoffs Manage insurance requirements on all commercial accounts and filing Daily interaction with client issues concerns and or questions Book, review and fund consumer loans along with secondary market loans Fund Mortgage Warehouse line
Process verifications of deposits and payoff requests Conduct loan closings upon request
Obtain flood letters, UCC searches, perfections of liens Monitor and assist with exception tracking
2012- 2015 Enterprise Bank and Trust
1281 N. Warson Rd
Saint Louis, MO 63132
New Loan Specialist
Assemble, coordinate, and process consumer and business loans for booking Process loan payments, loan funding, auto transfer authorizations and wire transfers Responsible for new, closed and facility daily reports Maintain strong relationships with internal and external clients Interact daily both verbal and written with internal and external clients for various client requests Responsible for data input given from loan applications and/or loan documents Review closed loan package for any changes needed
Process loan verifications accurately before submitting them to 3rd party vendors 2015- present Stifel Financial
501 N Broadway
Saint Louis, MO 63102
Treasury Associate 11-23-2015 to 8-1-22
Ensure digital delivery of incoming and outgoing wires Reconcile banks accounts daily
Responsible for compliance daily reports
Maintain strong relationships with internal and external clients Interact daily both verbal and written with internal and external clients for various requests Responsible for data input of outgoing wires
Process assignments of work in a timely manner
Organize and manage tasks and priorities created by work volume Commercial Loan Specialist 8/1/22- present
Work closely with Commercial Lenders to insure accuracy of loan requests Assist with wires (incoming/outgoing)
Provide customer service internally and externally to customers Responsible for data input given from loan documents Process assignments of work in a timely manner
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