Software Engineering Customer Service

Resume Name : Jade (Fremariame) Yirdaw • Age: ** • 7739 Bellenden

St • Las Vegas, Nevada 89139 • ***************@*****.*** • (702)- 469-4547

Education Bits College Addis Ababa, ETH

Major: Software Engineering, Minor: Business Administration May 2027 Student in Yeka Branch Lebawi Academy of International Studies Addis Ababa, ETH GPA: Unweighted-3.9, Weighted-4.59 May 23, 2021 College and Career Ready Diploma Recipient International Baccalaureate Diploma Candidate Graduated with Distinction. Volunteer and Work Experience

Project Mercy Volunteer Addis Ababa, ETH March 2021 – June 2022 Committed to 100+ hours of service Led four STEM workshops centered around various topics (i.e. anatomy, UV rays, geology) with 120+ children in attendance Collaborated on enhancing teaching and learning methods for students in rural Ethiopia that will ensure the success of hundreds of thousands of students. Bake & Brew Cafe Addis Ababa,ETH . Home Depot Associate Las Vegas, Nevada August 27- Present Provide friendly service, learn about products, and help customers find what they need. Also maintaining the in-stock condition of their assigned areas, and ensuring they are clean and stored correctly.

Learned how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Receptionist February 2022 – April 2023

Maintained cleanliness and organization in the dining area. Managed and fulfilled mobile orders efficiently. Addressed and resolved customer complaints with professionalism. Collaborated with team members to ensure smooth operation during peak hours. Assisted in training new employees on procedures and customer service skills. Children’s Book Drive Addis Ababa, ETH Self-Started January 2020 – May 2020 Founded a four-month community-wide book drive in collaboration with Spread the Ethiopia Reads Designed advertisements to spread awareness of issues in the community Collected 1000+ books to donate to various library orphanages which were then distributed to underprivileged elementary schools and libraries in the rural areas of Ethiopia