Customer Service M E
Resume:
A B O U T M E
I am resident of the state of Florida. I graduated back in Cuba in 1995 from a
technical program in food industry services. I have lived more than 20 years in Mexico were I acquired professional experience in customer service and client-oriented marketing. I have a technical degree in informatics and I have computer and file management skills. I have worked in a variety of professional environments, including stores and offices. I have recently completed two modules in HIV and blood born pathogens and a full phlebotomy course at Life-Line Institute, Miami Florida were I acquired theorical and practical experience in the areas of public health and sample taking for laboratory testing. I am organized, highly motivated and I like challenges. I am open to new opportunities in this country, where I can apply my skills and experience.
WORK E X P E R I E N C E
E D U C A T I O N
PHLEBOTOMY AIDE (FULL COURSE)
HIV/AIDS 101 MODULE
OSHA AND BLOOD-BORN PATHOGENS MODULE
Life-Line Institute, Miami, Florida
Aug 2024 (120 hours)
C O N T A C T
17221, NW 94 THCT, Apt 308,
Hialeah, Miami, FL 33018
**********@*****.***
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S O C I A L M E D I A
Technical assistance
Customer Service
Basic Marketing
Computer skills
Phlebotomy
File management
Multitasking
P R O F E S S I O N A L
S K I L L S
Creative spirit
Problem solver
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
P E R S O N A L S K I L L S
IVETTE ROMO LOPEZ
Spanish (first language)
English (basic) (Trojans-Miami Lake)
L E N G U A G E S
MARKEETING, CUSTOMER SERVICE
Graphimotion, Mexico City, Mexico Jan 2009 - March 2011 Call management, scheduling and organization
Customer service
General instructions, file management
Management of agendas, schedules and file processing GENERAL ADMINISTRATION
Bucaneros coffe shop and bar, Naucalpan, Mexico Aug 2012 - June 2017 Merchandise storage, classification and organization General business administration
Marketing and sales
Staff support and customer service
TECHNICAL DEGREE IN FOOD INDUSTRY SERVICES
“Aracelio Iglesias Diaz” Polytechnical Institute, Havana, Cuba
1992 - 1995
final mark 96.80 / 100
R E F E R E N C E S
Lic. Nicolas Muñoz Batalla Manager Graphimotion +55 5391 0974 Team of Instructors/directors Life-Line Institute +1-305-***-**** Lic. Alejandra Ventura Villafuerte HR Director Bucaneros +55 5630 5431 TECHNICAL DEGREE IN INFORMATICS
Technological Institute of Ensenada, Baja California, Mexico
2002 - 2003
final mark 98 / 100
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