Case Management Administrative Support
Resume:
CHARLOTTE MORRIS
CONTACT
Baltimore MD 21206
****************@*******.***
PROFILE
A meticulous and organized professional with great interpersonal skills. Experience in scheduling, organizing, case management, research, and administrative support. Looking to further develop professional skills as a valuable team player within a fast-paced organization.
EDUCATION
BACHELOR OF SCIENCE APPLIED LIBERAL ARTS• MORGAN STATE UNIVERSITY
Associates of Arts/Paralegal Studies
Community College of Balt Co.
Master of Business Administration
In progress
Eastern University
KEY SKILLS AND ABILITIES
Records search
Legal writing
Excellent communication
Document filing
Microsoft Office Suite
Case Management
CLIO
Westlaw
Lexis Nexis
40 Hour Basic Mediation Training
HOWARD COMMUNITY COLLEGE•MAR 2024- PRESENT
Adjunct Faculty (Project Elevate)
Facilitate the educational component of Project Elevate, an alternative education program for youth aged 16-21. Conduct job readiness and training activities. Develop career resources for students and track their progress in the program.
MEDIATOR • NOV 2022- PRESENT
Community Mediation Maryland
Statewide Re-Entry
Meet with participants seeking mediation. Cases vary from Department of Justice, Landlord tenancy cases and pre-release individuals seeking mediation to reduce recidivism. Create files for each participant and reach out to determine how mediation will occur. Create a plan and neutral solutions for each participant.
Office of the Attorney General • Division of Consumer Protection Division
Research cases from consumers and reach out to businesses on their behalf to facilitate an agreeable resolution. Maintain and update case and document management for each case. Construct business letters, research tenancy and lemon laws as well as research business standings with the state and their history. Investigate and identify complaints of deceptive consumer practices and or violations of local or state laws. Create and maintain calendar for relevant deadlines.
Court Appointed Special Advocate • APR 2018 – JAN 2023
Appointed by the courts to advocate for abused and neglected foster children. Visit the assigned minors to investigate and document their progress as well as living conditions in order to write a detailed report to the courts. Worked with the foster child’s lawyers, social workers and whoever was pertinent to each case.
COMMUNITY COLLEGE OF BALTIMORE COUNTY • SEPT 2014-MAY 2019
Adult Basic Education and Essential Skills, Adjunct Faculty
Provide administrative support to continuing education office by maintaining student files, conduct student evaluations, verify student’s education, conduct program orientation, and administer placement testing with follow up advisement meetings. Taught several adult education classes ranging from basic education such as entry level algebra and English courses. Also led financial readiness and workforce development seminars as part of many outreach programs.
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