Customer Service Security Officer

Michael Munroe

** ******** *********, ***** ****, ON, M9L 2G7

***************@*****.*** 416-***-****

Objective

Customer-focused professional with experience in providing excellent service, restocking, and problem-solving. Eager to contribute to a team by enhancing customer experiences and supporting daily operations in a fast-paced environment. Professional Experience

Merchandiser – Walmart

April – August 2024

● Delivered outstanding customer service, responding to inquiries and ensuring a positive shopping experience.

● Maintained organized display areas and restocked shelves as needed. Firefighter – Jamaica Fire Brigade

February 2017 – October 2023

● Engaged with the public to provide assistance during emergencies and non-emergencies.

● Worked effectively in teams to maintain public safety in high-pressure situations. Law Enforcement Officer – Jamaica Constabulary Force September 2012 – November 2016

● Fostered community trust through positive interactions and conflict resolution.

● Ensured adherence to protocols and safety measures in diverse situations. Skills

● Customer Service: Excellent interpersonal skills with a focus on customer satisfaction.

● Communication: Strong ability to address customer needs and provide information clearly.

● Teamwork: Collaborative team player, able to work well with others to meet objectives.

● Problem-Solving: Effective in identifying and resolving issues efficiently.

● Adaptability: Flexible and capable of working in fast-paced environments.

● Physical Labor: Able to move items and perform physically demanding tasks when needed.

Certifications

● First Aid Certification – St John’s Ambulance

Education

Diploma in Law Enforcement (In Progress) – Humber College Expected Year of Graduation: 2024

Contact this candidate