Account Manager Customer Service
Resume:
Miss Joey Capo
Coconut Creek, Fla. 33066
************@*****.***
Summary: 20+ years experience in areas of
credit/collections, customer service,
contract negotiations, sales
Work Experience
Account Manager
August 2023-October 2024
U-Haul Moving & Storage
Coconut Creek, FL.
Collections on all past due accounts. Increased collection 110%
Account Manager
April 2019- March 2021 Yates & Schiller PC
Boca Raton, Fl. .
Managed portfolio on all collection accounts ie collections/customer
service
Pet Grooming Host
June 2017- April 2019
Bella’s Pet Grooming
Deerfield Beach, Fl
Managed all aspects of the salon ie appointments, human resources, payroll et al. TRUE PET LOVER
Operations Manager
June 1998 - Feb. 2017- ACA Recovery, Inc
Hackensack, NJ
• All office procedures i.e. A/P, A/R,
• Develop incentives to increase company profits
• Dealing with clients/Debtor Complaints/Debtors Attorney’s
• Handling all client needs
• Tracking collector performance*Dispensing work to collectors
• Importing new work on disc from clients
• Contact new clients to sell our services
Supervisor-Collector
10/1989-6/1999 – JDR Recovery/NCO, Ramsey NJ
• Researching and location several accounts by utilizing TRW,EQUIFAX,
and/or Trans Union credit reporting agencies
• Responsible for many different types of collection accounts, (default
credit cards, bank loans, charge accounts, insufficient checks, student
loans, private label accounts).
• Developed/maintained incentive programs within the department of
increase company profits
• Interviewing/hiring and training new employees
• Preparation and evaluation of daily log report
• Heavy phone communications
• Delegating responsibilities and troubleshooting
• Promotion: to Supervisor within 3 years
Skills: Micro Soft/Excel/Word.
Member of the CRT Passaic County Sheriff Dept.
References upon request
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