Customer Service Project Management

john Maestri Jr

A proven leader of US and international sales organizations offers expertise in developing successful growth strategies and training both individual representative and team leaders in product benefits and customer service techniques. Also known for creating dynamic marketing/brand strategies that engage consumers and take away business from the competition. Effectively manages P&L on multimillion-dollar, multi-product lines of business. 24011 w LaSalle st Buckeye Az,85326 631-***-**** *********@*****.*** WORK EXPERIENCE

One Step Builders and development INC. — owner

Venezia’s Italian Delicatessen — deli Supervisor

EDUCATION

Marist community college — general studies

January 1994 to 12/Present, Astoria New York

Deployed technical and project management consultants to projects with client companies in all business sectors. Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience. Interviewed job candidates and conducted new employee orientations and other onboarding activities. Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.

march 1990 to May 1994, Deer park, Long Island NY

Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe- serve certi cations. Provided corporate catering for events including venue design . Manage the staff of over 28 people give them tools to be successful together w we grew a very prominent and very successful Delicatessen and bakery.

Sept 1993 to june 1994

general Credits twords associates general studies degree

, while playing colligic hockey