Customer Service Representative
Resume:
Leandra Provencio Martinez
Albuquerque, NM *****
********.********@*****.***
Seeking a position to expand my knowledge and grow professionally. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Data Analyst
Fidelity Investments-Albuquerque, NM
August 2022 to Present
Customer Service Representative
Fidelity Investments-Albuquerque, NM
August 2021 to August 2022
Compounder
ALBANY MOLECULAR RESEARCH INC-Albuquerque, NM
August 2020 to July 2021
Preparation for compounding of drugs
Adhere to standard operating procedures in creation of compounds
Coordinate with team to ensure tasks are completed accurately
Complete and accurate documentation for process validation of auditable manufacturing processes
Maintain inventory of all compounding stock
Maintain a clean environment to meet drug manufacturing requirements. Customer Service Representative
T-Mobile-Albuquerque, NM
February 2020 to August 2020
Assisted customers in choosing a mobile plan that met their lifestyle and work requirements
Met sales requirement as mandated by leadership
Identified payment plans that continued services but were flexible due to pandemic hardships
to meet metrics while working virtually
Communicated thoroughly any customer concerns, financial hardships and ideas to assist in maintaining customer base
Senior Stylist
JCPENNY
December 2018 to June 2020
Executing haircuts
Customized customer hair and makeup specialist
Specialty event coordination
Stock Inventory
Color expert
Keratin Brazilian blow out trained
Mani Pedi
Waxing specialist
Hostess Ruth's Chris Steakhouse
Hostess/ server assistant
September 2016 to July 2019
Guest Services
Attention to details on menu and specialties
Delivery of food
Ensured a clean and welcoming facility
Assist management as needed on special projects
Customized Customer Hair and Makeup Specialist
Cosmotologist
January 2017 to March 2018
student Aveda institute new mexico
January 2017-March 2018
Executing haircuts
Showing guest expert service
Customized customer hair and makeup specialist
Specialty event coordination
Customer Service Representative
FIDELITY INVESTMENTS
August 2013 to October 2016
Customer Service, providing guidance on benefits and educating on annual enrollment options and procedures
Strong computer skills on the customized Fidelity system
Worked with Insurance Agencies to resolve customer account discrepancies.
Studied new insurance plans to understand and fluently educate the customer on their plans and options
SME on website entry to ensure customer was thorough in their entries
Assisted and facilitated courses for new hires
Customer Service
PAYLESS SHOE SOURCE
June 2012 to July 2013
Store Inventory
Customer Service
Register, Sales and Returns
Education
High school diploma
eldorado High school - Albuquerque, NM
August 2007 to May 2011
High school diploma or GED in COSMETOLOGY
AVEDA INSTITUTE NEW MEXICO - Albuquerque, NM
General Studies
Central New Mexico Community College - Albuquerque, NM Skills
• Motivated and confident professional that works well in a team or autonomously, is a quick learner and has excellent communication skills. Strong time management, computer and people skills.
• Event Planning
• Hair Styling (5 years)
• Front Desk
• Makeup Application
• Guest Services
• Host/Hostess
• Marketing
• Nail Care
• Body Waxing
• Serving Experience
• Upselling
• Computer Skills
• Retail Sales
• Cash Handling
• Data Entry (2 years)
• Manufacturing
• Leadership
• Organizational skills
• Time management
• Call center management
• Team management
• Conflict management
• Computer networking
• Cash register
• Cash handling
• Sales
Certifications and Licenses
Cosmetology License
Driver's License
Assessments
Project timeline management — Proficient
October 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Office manager — Proficient
October 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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