Client Success Project Delivery

K E I T H G R U E N B E R G

**** ******* *****, *****, ** 75093

210-***-**** ********@*****.*** Keith Gruenberg LinkedIn Page 1

SUMMARY

Business and Technology executive leader with 25 years of experience in Delivery Leadership, Client Success, Deal Shaping, Managed/Advisory Services, and Program/Project Delivery. Certified Project Management and Delivery Lead Professional - recognized for exceptional delivery execution and high client satisfaction. Key leader in delivery operations to ensure delivery excellence. AREAS OF EXPERTISE

Platform Experience

• Microsoft 365

• Azure Solutions

• Dynamics 365

• Microsoft Teams

• Sitecore – Digital Marketing

• Security/Identity Management

• Azure DevOps

• SAP Concur Expense/Invoice

Critical Skills

• Solution Sales/Delivery Leadership

• Relationship Management

• Project Delivery methodology

• Client Success/Satisfaction

• Agile/Scrum

• Cyber Attack Recovery

• Project recovery

• Delivery Excellence

Industry Experience

• Healthcare

• Energy - Power Generation

• Financial Services

• Defense – Law Enforcement

• Manufacturing/Retail/CPG

• Not-for-Profits

• Gaming and Entertainment

• State/Local Government/Education

SALES AND DELIVER LEADERSHP EXPERIENCE

Digital Innovation Leader, Pinnacle Propane, Irving, TX (2023 - 2024) Served as technology catalyst with all company departments. Aligned IT strategy with business goals and served as strategic IT advisor to business departments. Drove innovation and growth through technology solutions – optimizing business performance to achieve critical results. Solutions Implementation

o Directed critical SAP Concur expense and invoice implementation– transformed business onto modern platform to streamline submission, approval, processing, and timely payment o Led Design, build, and deployment of two low-code/no-code applications to streamline customer and vendor onboarding – established secure, user-friendly digital platform o Provided critical leadership to design, build, and deploy critical integrations between ERP platform and SAP Concur – maintained single source of truth for all vendor and payment data Client Success Delivery Director, Avanade, Irving, TX (2015 - 2023) Led Regional Public Services Delivery Portfolio and supported Products and Healthcare portfolios. Provided critical delivery/sales leadership for complex Fortune 500 and Public Services/NGO projects/programs. Project budgets $1MM-$5MM – Onshore and Offshore mix – recognized with multiple Delivery Hall of Fame awards for exceptional performance Data and Analytics

o Led critical Data and Analytics deployment for a major education non-profit organization to support strategic planning/execution – doubled revenue through exceptional execution o Directed Data and Analytics migration to Azure Synapse for a major products manufacturer/retailer – led 50-person onshore/offshore team to meet critical deadline Security and Modern Applications

o Led $1MM cyber incident recovery support team to restore network and infrastructure capabilities for an international manufacturing company – led critical planning and execution o Directed $2MM divestiture planning and build-out of core infrastructure for nuclear power plant – provided critical leadership for 25-person team to meet a fixed deadline Digital Solutions

o Directed $2MM SharePoint Online migration from Jive content management solution to SharePoint Online – delivered flawless solution on schedule to meet critical client timeline K E I T H G R U E N B E R G

5505 Kinross Drive, Plano, TX 75093

210-***-**** ********@*****.*** Keith Gruenberg LinkedIn Page 2

o Led $1MM Sitecore planning, design, and implementation of a new Patient Portal for a major regional healthcare provider – delivered vital patient access to electronic medical records Cloud Transformation

o Simultaneously directed recovery of a $2MM Active Directory migration and 35,000 seat Office 365 email migration for major U.S. healthcare provider – led critical turn-around o Recovered $2MM Office 365 email migration for a Global Compliance and Auditing company – Quickly regained client confidence to deliver all project objectives Business Applications

o Led Avanade team in defining and capturing user stories, User Experience wireframes and Visual Designs to support Dynamics 365 Sales Transformation for a major CPG client o Directed major Dynamics D365 program for international Engineering and Construction company – led multiple workstreams to plan and deliver critical business functionality Business Development/Sales Support/Delivery Support o Provided critical delivery support for multiple large and complex opportunities - Worked with sales, delivery, and Solution Area leads to review and shape high-quality solutions o Led regional Business Operations teams to ensure monthly compliance with Status Reporting - Client Data Protection – Project Mobilization – and Corrective Actions for struggling projects Senior Engagement Manager, Microsoft, Irving, TX (2009 - 2015) o Led Microsoft Consulting Services Public sector sales/delivery engagements across 20-state territory – achieved Delivery Excellence and High client satisfaction to grow account o Selected for hybrid sales and delivery role to optimize growth across the region – delivered significant Cloud Transformation Growth across major state, local, and education accounts Global Delivery Leader – Multiple Companies

o Provided critical program and project management to support $5M Oracle ERP program for major chemical manufacturing company – transformed business operations to modern ERP o Directed multiple hardware – network - and server deployments across multiple industries – included 90-country Asset validation to support divestiture for major Oil & Gas corporation o Directed Lottery/Gaming delivery projects that included building out a Casino in Jamaica - Initial joint venture gaming engagement to incorporate video gaming into Jamaica casino o Key leader in Stand-up of Air Force Information Warfare units across Air Force strategic combat organizations – Deployed critical Information Warfare capabilities across USAF EDUCATION AND CERTIFICATIONS

• MS Management Information Systems - Bowie State University, Bowie Maryland

• BA Management Studies – University of Maryland Global Campus, Adelphi, MD

• AAS – Translating – CCAF - Russian Language – Defense Language Institute, Monterey, CA

• Certified Project Management Professional and Accenture/Avanade Delivery Lead

• Completed Contracts certification – Negotiations – and Microsoft technologies COMMUNITY SUPPORT

• Social Venture Partners and SWAN Impact investment Partner - supporting start-up ventures

• Men’s Tennis League Commissioner and former Country Club Board of Governors Director

• Key supporter for Mental Health and Suicide prevention through local foundations

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