Scrum Master Sr. BusinessSystems Analyst

CAREER SUMMARY

Senior Business Systems Analyst/Scrum Master with over seven years’ experience eliciting, analyzing, and documenting requirements for business processes and information systems in the Retail Reporting and Mortgage Documentation domains. Prior non-technical analysis experience in the utilities, mortgage, pharmacy, and healthcare industries. Strong interpersonal, communication, negotiation, and conflict-resolution skills. Expert in managing multiple projects simultaneously while executing project deliverables that meet the highest client satisfaction.

SKILLS/TOOLS

Jira

Jira Align

Kanban

Scrum Board

Confluence

Gliffy

Figma

Balsamic

Draw IO

Visio

MySQL

SQL

oDDL

oDML

JSON

SDLC

Traceability Matrix

Process Flow Diagrams

Initiative Pre-Analysis

Arch Reviews

Use Case Diagrams

Use Case Indexes

Requirements Management Plan (RMP)

User Stories

Acceptance Criteria

Waterfall Methodologies

Agile Methodologies

oScrum

oSAFe

Technical Writing

Microsoft Office

SWOT Analysis

Conflict Resolution

Negotiations

AWS

Oracle

Putty

PowerShell

HTML, XML, API

SAAS

OneNote

WebEx

Teams

CORE COMPETENCIES

Industry Research

External market data tracking

Coordination

KPI tracking

Agile Project Management

Competitive analysis

Systems Analysis

Business solutions development

EMPLOYMENT HISTORY

Covius June 2022 – present

Temecula, Ca (remote)

Sr. Business Systems Analyst/Scrum Master

Currently provide project management and business analysis for Windows Server and ResWare upgrades, which includes decommissioning numerous servers.

Currently provide project management and business analysis for SBM projects, as well as BPM Modernization.

Research business and technical requirements by conducting document analysis, attending JAD sessions, planning, and facilitating meetings with SMEs.

Conduct pre-analysis for upcoming initiatives in preparation for Arch reviews and present findings to team for LOE and to the Arch committee for review.

Write functional requirements based on business and technical requirements in the form of user stories and acceptance criteria.

Facilitate scrum ceremonies including daily standups, sprint planning, sprint demos/review, and sprint retrospectives.

Trigger the UAT and Production deployments through Jira and send out countdown and deployment emails to follow initiatives through the SDLC within the Sprint framework.

Develop Demo/Review Report bi-weekly for Demo ceremony.

Manage/Prioritize the product backlog and the sprint backlogs.

Collaborate in various planning sessions, serving as a SME for various team projects, progress, and information.

Act as servant leader primarily over two teams and assist other teams when needed.

Accomplishments:

Recently led team for a major project for one of our top clients, where we completed 100% on time with no defects on client side once the completed project went live.

Maintains 85-100% commitment completion for all iterations.

Continuously helping team to evolve by using creative projects to engage and strengthen team and leadership skills in each team member

oFor example, initiated a project to develop a Team Working Agreement. This project has helped our team to increase our productivity, encouraged full team engagement and participation, and significantly improved team morale. Subsequently, scope creep has been reduced by 15%; unplanned absences have gone down by 20%, and conflict resolution has improved.

oInitiated a training on Self-Management Teams/Organizations and Skills

This workshop has helped the team work more cohesively and has significantly reduced incidents of conflict between teammates.

Stack IT Solutions January 2017 – May 2022

Gaithersburg, MD

Sr. Business Analyst/Scrum Master/Product Owner

Elicited business requirements to create BRD and RMP by conducting document analysis, requirements workshops, and Joint Application Development (JAD) sessions.

Wrote functional requirements based on business requirements.

Communicated and collaborated with external and internal customers to analyze business needs.

Assisted Development team to completion of developing and designing products.

Collaborated with end users to define concepts and explicate functional and non-functional requirements.

Coordinated and facilitated sprint planning, sprint retrospectives, JAD sessions, and daily stand-ups.

Removed impediments for team members.

Facilitated internal communication and effective collaboration.

Worked with product owners to handle backlogs and new requests.

Coordinated UAT sessions, specifically for the purpose of training end users on products and process.

Maintain Agile/Scrum environments as a Servant Leader through coaching and encouraging team members.

Acted as point of contact for internal and external communications (e.g., from customers or stakeholders).

Provided vision and direction to the Agile development team and stakeholders throughout projects and created user stories.

Constantly conducted market research to help products remain competitive and prioritize product backlog based on this research.

Worked closely with Stakeholders to create and maintain a product backlog according to business value and ROI.

Collaborated with end users and clients to understand and anticipate their needs and translated them into User Stories.

EDUCATION

Villanova University December 2014

Villanova, PA

Masters of Arts in Public Administration; Public and Non-Profit Management GPA - 3.31

University of North Carolina at Greensboro May 2012

Greensboro, NC

Bachelor of Arts in English GPA – 3.46

Highlights: Ambassador of the Year

CERTIFICATIONS

Certified Scrum Master (CSM) January 2022

Certified through SSGI

Credential ID 44375906

Certified Scrum Product Owner (CSPO) March 2022

Certified through SSGI

Credential ID 47642652

SAFe Scrum Master (SSM) February 2022

Certified through Scaled Agile

Credential ID 051*****-****

Introduction to Azure March 2023

A Cloud Guru

Certificate of Completion (03/05/2023)

Agile Project Management March 2023

Management and Strategy Institute

Certification # 159112137

Introduction to APIs 2023 Oct 2024

FreeCodeCamp.org

In progress

Fundamentals of Postman Oct 2024

FreeCodeCamp.org

In progress

Introduction to Azure DevOps Oct 2024

Learn.Microsoft.com

Contact this candidate