Customer Service Representative

Camile N. Daniels

**** ********** ****, ******-******, NC 27526 202-***-**** ************@*****.***

Objective

My primary goal is to improve the quality of care for each and every patient. I am a dynamic, flexible, and motivated team player with exceptional leadership skills. I am a logical, compassionate and an excellent problem solver who is willing to do everything I can to ensure my patients are comfortable and receive the best customer service possible.

Experience

TrialCard, Inc. - Patient Care Coordinator (PN) 2023 - Current

Provide inbound and outbound phone support and serve as the primary contact for patients, caregivers, and providers.

Facilitate a collaborative process that gauges, coordinates, and monitors patient needs and appropriately facilitates a patient’s journey utilizing services offered through the entire Patient Support Program from start to finish.

Serve as an advocate to patients regarding eligibility requirements, program enrollment, reimbursement process, affordability support, and general access for a Prostate Cancer treatment.

Ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD)

Help maintain team morale by consistently demonstrating positive attitude

Follow program guidelines and escalate complex cases according to SOPs, Call Guides, and other program materials.

TrialCard, Inc. – Support Coordinator (SC) 2022 - 2023

Served as primary support for the Patient Care Coordinator

Placed outgoing calls to both providers as well as payors to obtain benefit investigations

Served as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient

Worked with the prescriber to remove all non-clinical barriers to patient access to prescribed therapy

Liaison between Program Management, Healthcare Providers and Manufacturer

Improve patient outcomes through advocacy, communication, education, and facilitation of services

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Conduent – Customer Experience Agent II (SME II) 2020 – 2021

Ascertained the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 – 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Identified customer needs by referring to past transactions/case notes, analyzing case by case as needed. Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Global Bankers Insurance – Customer Service Representative 2021 - 2022

Provided customers efficient and courteous service by responding to routine and non-routine inquiries.

Handled policy retention responsibilities.

Processed service requests, by phone, mail, fax or email

Education

Jasper University, MS Data Science 20XX

Major: Data Science Minor: Machine Learning

Bellows College, BS Mathematics 20XX

Major: Mathematics Minor: Computer Science

Skills & abilities

Management

Problem solving

Communication

Leadership

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