Front Desk Office
Resume:
PROFILE
EDUCATION PROFESSIONAL EXPERIENCE
**** **** ********* - *******, ********
*******************@*****.***
Honey Lene Sebastian
Pursuing professional experience at a reputable company that allows me to develop and improve my skills, expand my horizon, and where I can use all the things that I have honed in the past few years. I would be glad to obtain a new experience in the company that enhance my capabilities while I am still adjusting to the new work while maintaining the ethical values and thereby upholding contributing to the company’s performance. Front Desk - Jackson, WY July - August 2024
Manage the Itinerary of the guest that will arrive and those who already checked in.
Answer calls regarding the reservation for the hotel or the restaurant.
Answering in room guest calls to handle their inquiries, wants and needs.
Checking the outgoing emails regarding reservation online if it went through with the HMS system or not.
Handling the complain of the guest and welcoming then while doing the check in and check out and taking their payments. Server Assistant/Food Runner - Jackson, WY May - July 2024 I serve the guest the water once they are seated and refilling water glasses.
Running the foods once out so it will not get cold before going to the guest table.
Restocking Items such as Snacks, Drinks, Utensils, etc. as long as they are needed in the bartenders and the server’s stations. I clear and clean the tables in order to reset it for the next guest. When there is nothing to do anymore, I do the side works. Server & Front Office - Makati, PH February - May 2023 We do not Interact with the guest personally since it is the back front desk. I mostly talk with the guest through calls and do essential operations for the hotel. We are also in charge of calling the other departments regarding the guest inquiries and concerns. We call the guest rooms for the wake-up calls and the checkout reminder and asking them if they would prefer to extend the time in order to put in the system.
Bachelor of Science in Tourism Management
2019 - July 2023
Dean Lister
President Lister
League of Tourism Management Student (LTMS)
Member
Class Public Information Officer
Cum Laude
Tourism Operation
2017 - 2019
With High Honor
League of Tourism Management Student (LTMS)
Member
Exposition Event Organizer Leader
Rusty Parrot Lodge and Spa
Four Seasons Resort and Residences Jackson Hole
City Garden Grand Hotel
STI College
STI College
High School Diploma of 2017
2013 - 2017
With Honor
Student Council Member
Class Public Information Officer
Fernandez College of Arts & Technology
Primary
2007 - 2013
District Meet Sports Member
Division Sports Member
Diliman Elementary School
City Garden Grand Hotel
Server & Front Office - Makati, PH February - May 2023 I also transfer to the F&B Department as a server and I Greet the guest and give them water while assisting and explaining the menus to them while taking their orders, I communicate with the kitchen staff if there are problems and there needed to be paid attention to in the guest food. I also deliver their beverages, checking on the guest and communicating with them if there are any problem with the foods and beverages every now and then, I process their payments and clean the table to reset it for the next guest.
I also sometimes become the host of the restaurant when we do not have enough hands, I greet the guest and bring them to the table assign for their pax while thinking about their references in seating area
JLO Hardware & Construction Supply
Assistant Cashier - San Rafael, PH May - August 2022 I help the cashier in handling money and cheque that the customer and the business partners gave to the company. I am responsible for putting the of number and the name that was gives the cash and cheque. I will also be the one passing all the information to the finance department. I am doing the checking for the purchase item that came and putting it on the list while organizing. I put all the items that needs to be purchase when we are almost out of stock.
I also helps with other jobs once I have done mine. I most sell the items that we have when the other staff are going to have their break time or when there are waves of customer coming to the company.
King & Knight Travel Tours and Advertising
Travel Agent - Baliwag, PH November - December 2018 I mostly do some reservation for the hotels, travel flights, automobile rentals, and other services that was included in the package that the guest purchase.
We create different packages every season or if there are discounts happening in the hotels, cruise, and airline so that we can gives discounts for customers that are looking for affordable but a good quality service.
The agency have side business and I help handling that while accommodating the guest. I talk with the business partners and other people who would like to purchase in that business. QUALIFICATION :
SPECIAL SKILLS AND
ACTIVITIES
Languages: Tagalog, English
English Test and Score (Berlitz, TOEFL,
IELTS): 55/68 (Level 4)
Leisure Activities: Dance, Anime,
Kdrama, Wattpad, Novel, Baking,
Basketball, Volleyball
Computer Skills: Opera, HMS, Open
Table, Alice, Microsoft, Amadeus
Personal Skills: Guest Service,
Adaptability, Time Management,
Flexibility, Leadership, Interpersonal
Skills
Countries Resided Besides Your Birth
Country: Jackson - WY, Chicago - Illinois
SEMINAR
Students Perspectives: Challenges in the
Tourism and Hospitality Education After
the Pandemic May 2020
The Future of Trade Expo and Events
May 2020
Tourism in Covid-2019 Crisis: Embracing
the New Normal April 2020
Intramuros Learning Sessions:
Intramuros and the Making of a Nation
April 2020
Macro Perspective Seminar November
2019
Risk Management November 2019
FEASTOURISM Seminar October 2018
SKYHIGH: The Work of a Flight
Attendant September 2017
REFERENCES
Available upon request
Contact this candidate