Customer Service Business Development

RALPH VON OSSK*

INTERNET MANAGER

**** ******** • Palm Springs, CA 92262

Tel: 760-***-**** • Cell: 909-***-****

Email: ********@***.***

PROFESSIONAL PROFILE

• Profitable Manager with broad-based automotive knowledge, creating cash flow and income with conventional and special financing, based on successful 30-plus years in all aspects of Retail and Wholesale Management in the Automotive Industry.

• Recruits, develops and manages company personnel; and trains, coaches and motivates auto salesmen in areas of improvement based on analysis of current performance.

• Promotes dealership brand and represents the dealership with dignity and integrity.

•Maintains store operations by implementing and structuring company policies.

• Establishes and maintains strong customer relations with exceptional customer service.

•Successfully masters short-term goals, with the ultimate vision of the company in mind, meeting or exceeding the cumulative store sales target.

Strategic Planning

Business Development

Sales Planning &

Marketing

Staff Training &

Leadership

Revenue & Profit Growth

Fleet/Inventory

Cumulative Store Target

Relationship Building

Maintenance

Team Success Management

NOTABLE CONTRIBUTIONS & ACHIEVEMENTS

Inaugurated the implementation of personal videos to better assist the client's vehicle selection, thus increasing sales and productivity.

•Gained many contacts in the Automobile Industry by interacting with factory executives and auto auction companies and also connecting with personnel in sales, service and financial branches of the industry.

•Skilled in automotive technology, and experienced in relaying complex ideas to customer in easy-to-understand language.

• Effectively manages large amounts of inventory, and protects business interests from profit & loss by paying close attention to aging inventory.

RALPH VON OSSK0

INTERNET MANAGER

(Page 2)

CONTRIBUTIONS & ACHIEVEMENTS ( cont'd)

• Have developed extensive knowledge of used-car reconditioning and sales, and innovative in Automotive Technology, through years of experience in the business.

•Patented (provisionally) the world's only remote-control-operated Pet Door.

•Superior Court (CA)-Certified Expert Witness. and well-versed in legal aspects of automotive sales, practices and procedures. Also belong to the CA Society of Expert Witnesses, and participate in court trials, arbitrations related to vehicle value, and diminished value claims.

•Authored published article, "To Hybrid or Not Top Hybrid?" for USA

Magazine and People Magazine.

DAY-TO-DAY PROFESSIONAL EXPERIENCE & RESPONSIBILITIES

•Reorganizes and outlines client contact schedules.

• Establishes a timely protocol providing clients with specific answers to questions and incorporating options.

•Introduces new lead providers to replace costly and non-productive lead providers.

•Advertises vehicles online marketing tools to add digital images and format attractively.

•Recruits, interviews, hires and trains proficient and responsive staff.

\\ 2023 – August June 2024 Sales/Internet Sales, HYUNDAI GENESIS; LaQuinta

2023 - July Rebel RV Motorsports: Sales, Indio, CA

April - June 2022 Internet Sales, HYUNDAI GENESIS; Palm Springs, CA

Apr. 2022 Internet Manager, HYUNDAI GENESIS; La Quinta, CA (Hyundai- and Genesis-Certified)

2016 -

2020

Internet Director, CRYSTAL CHRYSLER/I-lo DODGE JEEP AND RAM; Indio, CA

2015 -

2016

Internet Director/Buyer; UNICARS HONDA; Indio, CA

2014 -

2015

Internet JESSUP AUTO PLAZA; Palm Springs, CA

2012 -

2014

General Manager/Buyer, SUBARU OF SAN BERNARDINO San Bernardino, CA

RALPH VON OSSK0

INTERNET MANAGER

(Page 3)

2008 - 2012

2001 - 2007

1994 - 1997

PROFESSIONAL AFFILIATIONS (cont'd)

Managing Consultant/Buyer, BEST BUY AUTO & TRUCK Colton, CA

Owner/Independent Dealer, CALIFORNIA IMPORTS Redlands, CA 1997 - 2001 Used Inventory Director, JIM GLAZE AUTO CENTER; Redlands, CA

Executive Manager, REDLANDS NISSAN/USUZU/SUZUKI CENTRAL; Redlands, CA

EDUCATION & TRAINING

•Diploma, MORENO VALLEY HIGH SCHOOL; Moreno Valley, CA

•Associate of Arts Degree, RIVERSIDE COMMUNITY COLLEGE Riverside, CA

•Liberal Arts Studies (with focus on International Business &

Economics); UNIVERSITY OF CALIFORNIA/RIVERSIDE (CA)

•Certificate, Fire Training Program, CHAFFEY COLLEGE; Ontario, CA

•Certificate, Fire Training Program, ONTARIO FIRE ACADEMY Ontario, CA

•Certificate, Emergency Medical Training (EMT) & Rescue

ONTARIO FIRE ACADEMY; Ontario, CA

•Pilot's License (issued by the U.S. Federal Aviation Administration/FAA)

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