Tier 2 Project Management
Resume:
Reema Nawab
Voice: 469-***-**** **********@*****.*** US Citizen
SUMMARY
Diligent professional with analytical and multi-task abilities to thrive in a fast-paced environment, manage and lead Network Design, Planning, Audits, Network Swap and Benchmarking of GSM/UMTS, LTE and 5G networks. Keen knowledge in RF planning and Performance for functional and performance testing. Troubleshooting the E2E network, call processing and air interface using call log analysis/experience for 4G/5G networks.
Skills
●Cybersecurity ISC2/CC
●AWS cloud computing
●Reporting Tools
●Project Management Professional
●Lab Installation and Testing
EXPERIENCE
March 2020- present
Orchestra Technology/L&T Technology - Client Samsung
Technical Lead
Lead and manages all C&I activities for Verizon
Develop and manage end-to-end technical product solutions and ensure on-time delivery.
Primary interface between customers, internal, and third-party escalation teams
Work closely with Product Development & Tier 2/3 teams
troubleshoot Tier 2/Tier 3 issues across all engineering verticals such as BSS, OSS, Portal, Mobile Apps, and billing.
Analyze data, logs, and testing results to help identify root cause
Manage drive improvements in operational capabilities, troubleshooting, and other customer service functions.
Provide 24x7 Tier 1/2 support for customer for all new and commercial networks
Provide leadership to product teams to drive technical development and provide visibility of product status to Executive Leaders
Supporting Network Performance in evaluating and improving areas of poor coverage by identifying system performance problems.
Great experience with Test Engineering functions including automation experience with Java.
Running PoC programs that could potentially help with efficiency and process improvements
Plan, develop and execute product quality strategies.
Contribute to data mapping, solution design, process diagrams, acceptance criteria and user acceptance testing,
Deliver critical projects and meets timeline with customer (DSS, 850 NR, C band, 3.5Ghz)
Extensive experience in call flow troubleshooting in RAN, EPC, IMS, and VoLTE for services (4G, 5G)
Hands on experience on bringing new sites up, 4G,5G, carrier-add, DSS, Cband and Clean NR
Troubleshooting configuration errors, optimization and KPIs.
Responsible for providing advanced technical support and troubleshooting
Generate QBR reports present to Verizon.
Provide training within team and outside for degrow/regrow the sites
Active performer for the Cband launch
Create MOP (Method of Procedure) and audit plans for performing C&I
Work closely with Samsung GUI(USM) team for new features and enhancements
Troubleshoot and fixed attach throughput and performance issues.
Prepare ticket trends for markets and share steps for enhancement to Verizon C&I
Pulled out weekly/monthly/quarterly ticket trends from remedy Salesforce and present within Samsung and Verizon.
Manages all COW sites installed for events.
August 2019 – Feb 2020
Tech Mahindra/ AIM Technical - Client AT&T Vendor Nokia
5G Lead RAN Engineer
●Optimize the overall on-call process and task workflow, including managing the team’s on-call rotation,
●Performed Coldstart verification of 5G NR, work closely with FE for installing equipment.
●Create plans, scripts, validate and execute for 5G networks using Nokia OSS.
●Efficient use of ATT 3rd party tool for creating scripts (NPC)
●Integrating and activating the new site build (NSB) CRAN etc and running site on air with no alarm.
●Troubleshooting the LTE and 5G sites by analyzing the E2E Call flow and fix the issues encountered.
●Provisioned the RET for 4G/5G sites
●Responsible for Site Reliability Engineering aspects
●experience in architecture and design of systems using Micro services architecture
March 2019- July 2019
Senior Network Engineer- DSI telecom Inc
●Integration and Commissioning of Nokia AirScale/Flexi BTS to meet test requirements and support lab planning for new Software, Hardware, or features by using Nokia BTS Site Manager and Nokia NetAct tool.
●Involved in deployment of Nokia Massive MiMo.
●Precheck for legacy network and postcheck after migration to 5G.
Jun 2017 - Feb2019
Network Testing Engineer – Tech Mahindra/ AT&T Lab
1.Major Responsibilities.
●Network E2E testing Develop integration plan for E2E for new services validation as per design document (NDR). New services validation includes Voice / Data / CSFB / IRAT HO / VoLTE / VoWIFI etc.
●Setup LAB environment for integration-validation and service regression testing for 3G, LTE EPC and IMS E2E node.
●Network signaling protocol analysis and conformance to standards.
●E2E Call flow analysis for Data and Voice (Circuit/Packet switch).
●Validation of Wireless network nodes/interfaces for LTE / UMTS / GSM like MME / RAN/BSC, SGW/SGSN, PGW/GGSN, eNb, Nb, GSM BTS, S1, X2, S5/S8, Gx, Gy, IMS, HSS/HLR and other network support nodes to provide end-to-end network diagnostics as per 3GPP technical specification.
●Implementations of RF Field in Lab by using Spirent VR5 tools and conducting Virtual Drive Testing within LAB. Calculate and analysis Production/LAB RF KPI's like Accessibility, Retain-ability, Availability, Mobility handover Success/Failure rate, Data throughputs etc.
2.Network Monitoring Tools:
•2G/3G/4G Network Call trace collection and monitoring tools.
•Device capturing traces tools mainly Qualcomm QXDM.
•Efficient usage of Wireshark/QCAT to analysis network and device logs. Develop required tool’s scripts to generate traffic as per functional and performance test cases. Tools used during lab testing Spirent Landslide and Spirent VDT/VR5.
Mar2012 –May2015
INSPIRED TECHNOLOGY Private Ltd. – Karachi Pakistan
RF Engineer -TELENOR PK (NSN and ZTE Swap Project 2G/2.5G)
•Meet and exceed KPIs (CSSR, DCR, HOSR, Blocking etc.)
•Traffic Optimization using traffic shifting techniques (Idle and Dedicated Modes)
•Analysis of Worst and Sleeping cells based on major KPI’s with traffic by using drive test result/ daily statistics and recommendations for improvement of HOSR, DCR, LA or Paging update, SD/TCH Congestion etc.
•Analysis Bench Marking, Integration, Issued Based, Scanning for RF environment interference, Edge/GPRS Testing using TEMS Investigation (8.0.2,8.0.3) version.
•Single site verification through drive test result for checking call setups, handovers, sector swap, discrepancies in database etc.
•Performing Post Processing & Analysis of Drive Test Data using MAP INFO (ver 8.5), ACTIX ANALYZER.
•Indoor coverage solution and report designing through RF Repeater Installation and its final walk test.
•Preparing SLR (soft launch report) for newly On-Air sites.
•Analysis and conducting benchmarking for MOS (Mean Opinion Score) through Nemo Outdoor 6.3.0.6 Tool.
•Tilts recommendation after analysis measurement result recording (MRR) on basis of TA distribution.
•Involving in Swap project of TELENOR PAKISTAN from NSN to ZTE to maintain their KPIs (CSSR, IHSR, OHSR, DCR, MPD) as per given target.
•City level redesign Activity (parameter changes, Frequency retuning, tilts & azimuth) to improve the
•KPI’s and traffic sharing between the neighboring sites without affecting coverage/traffic.
•Resolving customer queries regarding to degradation of any KPIs of swap Network.
•Performed BCCH, BSIC, TCH, MAIO & Neighbor Planning.
•Verification of implemented frequency plan using MAPINFO & field measurements.
•Technical Site Survey (TSS) of Indoor Building Solutions (IBS) and RF Repeaters.
•Responsible for installation of Indoor sites and optimized it through walk test result.
EDUCATION
Bachelor of Engineering, specialization in Telecommunication
-NED University of Engineering & Technology, Karachi Sindh Pakistan
•1st division 3.8 CGPA (2008-2011)
High School Diploma - Intermediate (Pre-Engineering)
-Aga Khan Secondary School, Karachi Sindh Pakistan
•1st Division 82% Marks. (2006-2007)
Secondary School Certificate -Computer Science
-Shahwilayat Public School, Karachi Sindh Pakistan
•1st Division 87% Marks. (2004-2005)
REFERENCES
•References are available upon request.
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