General Manager Customer Service
Resume:
***********@*******.***
Tucson, AZ 85756
Skills
Time Management
Recruiting and interviewing
Staff training and development
Financial reporting
Budgeting
Customer service
FOSSE System
Bilingual
Education And Training
Computer System Engineer:
Instituto Tecnológico de Hermosillo
Hermosillo, Sonora
GED:
Escuela Pitic Bachillerato Tec
Hermosillo, Sonora
Valeria Coronado Borbon
Summary
Experienced assistant general manager with a proven track record of optimizing hotel operations, enhancing guest experiences and driving revenue growth. Adept at leading high-performing teams, implementing efficient processes and exceeding guest expectations. Committed to delivering exceptional hospitality services and achieving superior results in the hotel industry.
Experience
TownePlace Suites by Marriott Tucson Airport - Assistant General Manager
Tucson, Arizona
02/2023 – 10/2024
Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
Maintained accurate records of financial transactions and monitored budget performance.
Ensured all staff members had appropriate training and development opportunities.
Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
Responded to customer inquiries about services, facilities, rates, and availability.
Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
Handled administrative duties such as preparing payrolls and managing staff schedules.
Monitored inventory levels of food items, beverages, linen supplies, ensuring adequate stock is available at all times.
TownePlace Suites by Marriott Tucson Airport –Housekeeper Manager
Tucson, AZ
01/2012 - 02/2023
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Plan and prepare employee work schedules.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Perform or assist with cleaning duties as necessary.
Confer with staff to resolve performance and personnel problems, and to discuss company policies
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment, and take corrective action
Maintain required records of work hours, budgets, payrolls, and other information.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Select and order or purchase new equipment, supplies, or furnishings.
Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
BBVA Bancomer - Bank Teller
Hermosillo, Sonora
11/2007 - 07/2010
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Resolve problems or discrepancies concerning customers' accounts.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
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