Customer Service Account Manager

Merisa Spahic

************@*****.*** 847-***-**** Palatine, IL

Summary

Reliable and organized team member with the ability to communicate effectively and handle a multitude of tasks assigned. Skilled at building and maintaining relationships, representing shared company values and managing several accounts or projects simultaneously.

Professional Experience

Nosta Logistics Corporation Bensenville, IL June 2022 - Present Air Export Coordinator / Account Manager

● Manage a portfolio of logistics clients, including warehousing, transportation, and supply chain management services

● Establish relationships with airlines to facilitate business growth and secure business

● Facilitate projects by managing changing government regulations, providing necessary documentation, and maximizing efficiency of transports

● Resolve escalated client issues promptly and effectively, maintaining customer satisfaction

● Provide timely and accurate logistics quotes and proposals to clients, ensuring clear communication and alignment on service expectations

● Process and issue invoices to customers, ensuring precise billing and prompt collection

● Manage payroll for a number of employees, ensuring timely and accurate compensation and deductions

● Negotiate vendor contracts, resulting in a reduction in costs while maintaining high-quality service LLS Team USA; Global Logistics Elk Grove, IL Oct. 2020 - June 2022 Air Export Coordinator

● Oversaw the end-to-end logistics operations for key accounts, ensuring on time delivery and cost effective solutions

● Maintained positive customer relationships by delivering great customer service while communicating effectively and promptly

● Communicated with multiple vendors to facilitate the efficient transportation of cargo from origin to destination

Education

Iowa State University College of Liberal Arts and Sciences Ames, IA Aug. 2016 - Aug. 2020 Bachelor of Arts in Advertising and Communication

Skills:

● Proficient in Microsoft Office Suite

● Comfortable implementing new technical systems as needed

● Proven ability to adapt quickly to new software and technologies

● Dedicated team player with a passion for continued learning and development

● Written and verbal communication, great attention to detail, and interpersonal skills

● Excellent customer service, problem solving, and time management skills

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