Customer Service Team Member

NEVAEH WILEY

SAINT PAUL,

MINESSOTA *****

CONTACT

og 651-***-****

(52) nevaeh.wiley1 *@*****.***

Q 591 Ashland Ave, 55102

SKILLS

Communication

Independent

Team worker

Leadership

Public Speaker

EDUCATION

Central Senior High School

High School Diploma

2019 -2022

* Black Student Union Campus Club lead Coordinator

* Raised over $13,000 for an injured beloved member of

our central community

+ Spoke and organized an event that addressed academic

segregation within my school, in attendance was the First

African American Commissioner to serve on a county

board in Minnesota, a state representative, alumni, council

members, and students who shared their experiences

+ Spoke and organized a student Walkout for black lives

that have been lost with over 3,000 people in Attendance

Concordia University, St. Paul

Bachelor of Sociology

September 2022- December 2022

Saint Paul College

Bachelor of Sociology

January 2023 - June 2023

PROFILE

Sociology student deeply committed to human rights activism.

Skilled in analyzing societal structures and organizing for

change. Seeking to merge academic learning with hands-on

advocacy to drive meaningful social impact.

WORK EXPERIENCE

Delta Airlines Corp. August 2023 - Current

Ramp Agent

+ Transfer Driving: Safely operate company vehicles to transport crew, passengers,

and equipment between terminals, gates, and aircraft on the airport ramp.

¢ Aircraft De-Icing: Execute de-icing procedures according to established

guidelines and safety protocols to ensure aircraft are clear of ice and snow for

safe departure.

* Safety Compliance: Adhere to all company policies, procedures, and regulatory

requirements, including safety, security, and hazardous materials handling.

* Team Collaboration: Work closely with fellow ramp agents, pilots, ground crew,

and other airport personnel to coordinate activities and achieve on-time

departures.

Noodles and company March 2021- August 2021

Sales Associate

¢ Daily tasks included money management, bagging orders, delivering curbside

service, and cleaning etc.

+ Worked passionately in customer service as a cashier in a high-volume restaurant.

+ Maintained a high tip average thanks to consistent customer satisfaction.

Carter’s, St. Paul (Seasonal) November 2020 - January 2021

Sales Associate

* Money management and restocking

+ Proactively interact with customers to recommend apparel that best suits their

interests and needs, achieving higher customer satisfaction

* Cleaning duties: swept and mopped floors, washed walls and windows, and emptie

trash cans.

rash cans June 2019 - September 2019

Lancer hospitality, St. Paul (Seasonal)

Game Operator

* Assisted children off and on rides

* Taught and instructed youth on group activities

* Handled cash and cleaned diligently

Contact this candidate