Operations Manager Client Care
Resume:
Kayla Napier
A dedicated CDCA, exceeding expectations
with consistency in performing job duties,
accuracy and thoroughness in work. Adapts
to new processes and systems efficiently.
Ability to make decisions under pressure,
identifying and solving problems. Skilled in
developing treatment plans, leading
recovery-focused groups, and coordinating
aftercare for long-term sobriety.
Education
Contact
Deer Park High School
Cincinnati State Technical and Community
GED 10/04/2010
Cincinnati State Technical and Community College
9/2016-2018, 7/2024-Current
Phone
Address
2299 Wyoming Avenue
#30
Cincinnati, Ohio 45214
*****************@*****.***
Associate of Arts (Standing Dean)
Pursing Marketing Management
Ohio Chemical Dependency Professionals Board
Chemical Dependency Counselor Assistant 2/13/2024
Experience
Ohio Community Health Recovery Center
Operations Manager 8/14/2022- 10/19/2024
Efficiency:
Developed effective game plans and daily operational scheduling structures that have streamlined
processes, enhancing overall productivity.
Implemented a second shift briefing meeting that ensured seamless communication and coordination
across shifts.
Client Care:
Contributed to cultivating a client care culture grounded in accountability and consistent support.
Implemented ACA blocking measures and supervised client interactions, reporting crucial updates to
management.
Actively engaged in maintaining high standards of client supervision and reporting.
Clinical:
Facilitated both PHP and IOP groups, demonstrating a commitment to high-quality clinical support.
Provided coverage for both group and case
management, participated in concern-person
meetings, and updated the team on clients and
related concerns during morning clinical meetings. Lab:
Participated in LabCorp training. Enhancing my ability to create lab orders, streamline processes, and hold clients accountable with urinalysis screening.
Proficient in LabCorp LINK, with the ability to train others.
Texas Roadhouse
Server 3/2023-8/30/2023
Provide legendary food service with great people skills, always keeping a positive and friendly manner. Presents ordered choices in a prompt and efficient manner. Maintains dining ambiance with an enthusiastic attitude.
Goodfellas Pizzeria 12/2022-7/23/2023
Cashier
Delivered exciting experiences by creating memorable sized pizzas and food with an energetic and fun attitude in a fast- paced environment.
Frische's Big Boy 12/2008-5/2017
Drive-thru Shift Lead
Operated the drive thru as a crew with a positive and energetic attitude to serve customers exactly what they asked for. Promoted to Shift leader after awarded the Top Associate Salesmen within all Frishes across the United States.
Reference
John R. Keuffer, lll, CDCA, CNE, CVA
James Rhodes
Charles Day
Contact this candidate