Customer Service Key Holder

co CHARITIE OLSON

[oye Vola aOR

**************@******.*** / 507-***-****

SUMMARY

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled

commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks,

assignments and activities to meet expectations and objectives.

SKILLS

+ Staff Oversight + Customer Service Management

* Opening and closing coordination * Customer Service

* Drawer counting

EXPERIENCE

Hot Sauce Enthusiast Key Holder / Pepper Palace - Altoona, IA 07/2022 - 08/2023

* Ensured store was opened and closed in a timely manner according to company policies.

* Maintained accurate records of merchandise, inventory levels, sales, returns, and staff

transactions.

* Provided customer service including cashiering, merchandising and restocking shelves.

* Maintained keeping the store clean and looking amazing for the customers

. Replenished merchandise displays throughout the store as needed.

* Unloaded the truck merchandise, Dated every piece of merchandise & Stocked the shelves

Lead Key Holder / Rack Room Shoes Inc. - Altoona, lowa 03/2020 - 08/2021

* Assisted in the training of new key holders and staff members on company policies and

procedures.

* Monitored cash handling, replenishment, merchandising, stockroom organization and other

operational processes to ensure compliance with company standards.

* Conducted daily store walks to inspect store operations and customer service levels.

Kennel Attendant / Vista Kennels - Des Moines, IA 03/2018 - 03/2020

+ Getting The Pets Ready For Parent Pick Ups

* Cleaned and sanitized kennels, cages, runs, and play yards.

* Provided tender loving care to all animals in the facility.

. Provided socialization opportunities for pets through playtime activities.

7 Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-

ground septic systems.

Flooring Assistant / LNL Flooring - Des Moines, IA 02/2016 - 10/2019

. Measured, cut, and installed carpets, vinyls, laminates, and hardwoods.

* Performed minor repairs to damaged flooring material such as patching or replacing pieces

. Assisted in loading and unloading trucks with heavy boxes of flooring material.

. Removed old floor coverings using appropriate tools such as scrapers and power saws.

. Installed various types of underlayment products including foam cushioning mats and moisture

barriers.

. Operated hand tools such as nail guns and staple guns safely during installations.

. Followed manufacturer's instructions when installing carpet tiles or sheet goods.

Cashier / McDonald's - Algona, lowa 08/2008 - 10/2011

. Greeted customers and answered any questions they had about the store's products and services.

. Operated cash register efficiently and accurately, processed payments by cash, check, credit card,

gift card or automatic debit.

. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and

have sufficient change.

. Issued receipts, refunds, credits or change due to customers.

. Stocked shelves with merchandise when needed.

. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

. Performed other duties as assigned by management.

. Delivered high level of customer service to patrons using active listening and engagement skills.

EDUCATION AND TRAINING

High School Diploma 07/2012

Home Schooled - Algona, lowa

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