Customer Service Rep
Resume:
Jeb Fahey
Joliet, IL *****
*********@*****.***
Jeb Thomas Fahey
Joliet IL. 60435
CAREER OBJECTIVE
Hard-working professional with proven creative thinking, service, and teamwork skills. Aiming to leverage my abilities to successfully fill the Customer service role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. PROFESSIONAL EXPERIENCE PACKAGE LOADER Fedex grounds, Romeoville, IL / Sep 2018 – Sep 2020 Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications.
Remove finished packaged items from machine and separate rejected items. Stack finished packaged items, or wrap protective material around each item and pack the items in cartons or containers.
CUSTOMER SERVICE REP Fry’s Electronics, Downers grove, IL / Mar 2016 – Aug 2018 Greet customers as they come in, use problem solving skills to distinguish problems or faulty items, check receipts to ensure customers have the best experience, smile and help with any needs the customer needs.
CUSTOMER SERVICE CASHIER THORNTON'S Joliet IL / Apr 2021 - Feb 2023 Greeting customers as they enter, ringing customers for their purchases, customer service helping with any questions they have, settling help over the phone, stocking up products, heating up food. AMAZON FULLFILLMENT CENTER
Joliet: March 2023- June 2024
Taking packages from the conveyor belt and having them scanned into the totes. Maneuvering a pallet jack, by bringing stacks of totes (with/without items inside) over to stations. Clearing jams on the conveyor belt.
EDUCATION COLLEGE OF DUPAGE GPA: 3.6 Glen Ellyn, IL Completed coursework towards Associates in production Motion picture/production (Nov 2018)
REFERENCES
STEPHEN CROTTY, MANAGER, FRYS 630-***-**** - Manager former MIKE REDD, MANAGER AT FEDEX 630-***-**** - Manager current RENE HARRIS - GENERAL MANAGER at THORNTON'S - 815-***-**** YOLANDRA DAVENPORT - MANAGER at THORNTON'S - 815-***-**** ROSEMARY BLALOCK - GUEST SERVICE REP. - 815-***-**** Authorized to work in the US for any employer
Work Experience
Amazon Warehouse Associate
Amazon Warehouse-Joliet, IL
March 2023 to June 2024
Customer Service Representative
Thorntons LLC-Joliet, IL
April 2021 to February 2023
Handling the cash register, assist customers, stock shelves.
• Assisted customers with questions
• Processed customer transactions
FedEx Ground Package Handler
Frequently-Romeoville, IL
September 2018 to September 2020
PROFESSIONAL EXPERIENCE PACKAGE LOADER Fedex grounds, Romeoville, IL / Sep. 2018 - Sep. 2020 Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications.
Remove finished packaged items from machine and separate rejected items. Stack finished packaged items, or wrap protective material around each item and pack the items in cartons or containers.
CUSTOMER SERVICE REP Frys
Fry's Electronics-Downers Grove, IL
March 2016 to September 2018
Greet customers as they come in, use problem solving skills to distinguish problems or faulty items, check receipts to ensure customers have the best experience, smile and help with any needs the customer needs.
Education
Associates in production Motion picture in production COLLEGE OF DUPAGE - Glen Ellyn, IL
November 2018
Skills
• Picker Packer
• Unloading
• Warehousing
• Loading
• General Labor
• Video Editing
• English
• Customer service
• Adobe Premiere
• Phone etiquette
• Merchandising
• Time management
• Materials handling
• Heavy lifting
• RF scanner
• Pallet jack
• Kitchen experience
Assessments
Customer service — Completed
February 2023
Identifying and resolving common customer issues
Full results: Completed
Warehouse safety — Proficient
February 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Filing & organization — Completed
November 2020
Arranging and managing information or materials using a set of rules Full results: Completed
Warehouse safety — Proficient
June 2024
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Completed
June 2024
Responding to customer situations in a retail setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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