Test Engineer Business Intelligence

Linda M. Oleson

Castle Rock, CO 303-***-**** ********@*****.*** www.linkedin.com/in/linda-oleson

Sr System Test Engineer

Business Solutions QA Engineering Leadership & Support Regulatory Compliance

Accomplished senior-level QA/test engineering professional with extensive experience providing the leadership and direction needed to drive the achievement of key organizational software-related business goals and objectives. Able to develop/execute strategy designed around QA testing best practices and wide-ranging business intelligence to deliver results that exceed defined expectations. Proven strength in building and maintaining long-term, professional relationships with strategic business partners and testing stakeholders based on the effectiveness of the leadership, support, and solutions provided. Recognized for delivering impactful results while leading in fast-paced, dynamic business environments.

Areas of Expertise

Automated QA Processes/Tools

Test Cases & Planning

Research & Analysis

Complex Problem Resolution

Software Testing Best Practices

Agile & Scrum Methodologies

Business Requirements

Security Testing

QA Strategy & Execution

Technical Reporting

Business Relationships

SQL queries

Testing Proficiency

Functional, Integration, Regression, Smoke, and Automated Testing (Puppeteer/Telerik)

Professional Experience

RADIX/NIGHTHAWK.CLOUD, Centennial, CO 2020 - 2024

Senior Quality Assurance Engineer

Focused on using Agile methodologies while writing, executing, and maintaining the test plans for functional, integration, regression, and smoke testing across a Cloud-based SaaS web application.

Decomposed requirements, documented bugs, and reviewed and approved Development team Jira stories to be executed, along with managing the Jira QA board.

Collaborated with subject matter experts (SMEs) and law enforcement customers to enhance the product to meet their needs and specifications.

Coordinated user acceptance testing (UAT) and code release across the team and worked to build automated penetration and automated tests to streamline the QA process.

EMPOWER RETIREMENT, Englewood, CO 2017 - 2019

Lead Tester, Scrum Master, (2017 – 2019)

Facilitate release planning, sprint planning, backlog grooming, IT team coordination/collaboration, and business discussions, including 6 direct onshore and 5 direct offshore IT team members partnered with 4 direct business stakeholders.

Responsible for removing team blockers, discussed during the team's daily standup, to allow the team to deliver the sprint goals and deliverables.

Engage IT teams, business teams, and key stakeholders to build solid working relationships and facilitate communication while using Agile methodology.

Collaborated with members of the business team, management team, and IT teams to develop and maintain product backlogs and provide visibility into completed and upcoming sprint work.

Organized and facilitated showcases within IT and to the business stakeholders and their counterparts and provided reporting metrics, escalation assistance, and change control management to the project team and IT management.

Team Project Manager, Lead Tester, Lead Business Analyst, Trainer, (2014 – 2017)

Managed a high-performing team of 3 full-time and 2 contract employees in the IT department, training all team members in the applications/processes that the team supports.

Directed the deliverables for both team projects as well as individual contributors.

Collaborated with other IT teams, business teams, management teams, and new client partners to design, analyze, document, implement, and support new features needed to support business initiatives.

Tech Business Systems Analyst, Project Lead, Lead Tester, Business Analyst, (2007 – 2014)

Created project plans to be used internally and published to our business users and clients using Planview, managed project tasks, and provided time management and support to personnel associated with the project.

Successfully led, analyzed, documented, tested, and trained on multiple high-priority, regulatory, and conversion-related projects.

Co-managed the project team and build-out of the self-servicing Security Administration Website, including:

oA team consisted of both business and systems personnel for the project, which allowed a recordkeeping plan sponsor to self-administer the access of different functions and people for their retirement plan.

Managed a project team of developers, business analysts, and testers involved in creating the DOL Regulatory Participant Fee Disclosure document, including:

oThe team comprised ~30 individuals and spanned 8 applications and processes.

oCreated the monthly document that was viewable on 3 different web applications and services for ~20,000 plans along with their millions of participants.

Managed the project team and was the lead tester on the IRC 416 Top Heavy compliance testing build, including:

oThe process is used by thousands of plans annually available on demand and the code base spanning multiple applications, including web, pro*c, and batch processing.

Managed the Wells Fargo conversion that brought in ~800 plans and had multiple builds associated with the conversion.

Built out and tested eligibility to all aspects of ERISA law, including managing the project team, writing the detailed requirements, and testing the development code to verify the signed requirements were met and exceeded.

PREVIOUS EMPLOYMENT: IT Lead Business Systems Analyst/QA Tester/Product Support – Empower Retirement, Team Lead/Analyst, 401(k) Compliance/Large Case Account Administrator – Great-West Life & Annuity Insurance Company.

Education & Training

Bachelor of Science, Biological Science – Montana State University, Bozeman, MT

Turning Managers Into Leaders, Managing Multiple Priorities, Powerful Presentations, Communicating with People from Another Planet, SQL Programming, UNIX Fundamentals, PL/SQL Programming

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