Customer Service Representative

Danielle K. Hodge – *** Wayne Lane, Canton, Georgia 30114

Email: *********@*****.*** 678-***-**** (office) 770-***-**** (cell) Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at City of Acworth. With over 10 years of experience in management, 15+ years in customer service, and a strong background in office administration, B2B sales support, and leadership, I bring a well-rounded skill set to this role. I’ve managed both medical and dental offices, demonstrating my ability to oversee daily operations, improve efficiencies, and provide exceptional service to patients and staff. In addition to my administrative and managerial roles, I have been an entrepreneur, business owner, and nonprofit founder, which has refined my skills in problem-solving, leadership, and community engagement. These experiences reflect my proactive nature and commitment to integrity and transparency. As a self-starter with a passion for fostering meaningful connections, I am confident that my expertise and dedication to service will make a positive contribution to your team.

Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience and values align with the goals of City of Acworth. Sincerely,

Danielle K. Hodge

Danielle K. Hodge – 114 Wayne Lane, Canton, Georgia 30114 Email: *********@*****.*** 678-***-**** (office) 770-***-**** (cell) OBJECTIVE: To continue my career with an organization that will use my CUSTOMER SERVICE, LEADERSHIP, & COMMUNITY SERVICE skills to benefit mutual growth and success.

QUALIFICATIONS: 20+ years of communication, time management, project management, problem solving, customer service and community service experience. EDUCATION:

2003 – 2007 B. S. Business Management – University of Phoenix, Lone Tree, CO B. S. Business Administration – University of Phoenix, Lone Tree, CO 2013 – 2017 Master of Divinity – Turner Theological Seminary, Interdenominational Theological Center, Atlanta, GA

2019 – Present MBA, Nonprofit Business – Liberty University, Lynchburg, VA EMPLOYMENT:

2023 – Present Owner, Mae Grace Forever Homes, LLC - Canton, GA

• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms

• Determine clients’ needs and financials abilities to propose solutions that suit them

• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing

• Perform comparative market analysis to estimate properties’ value

• Display and market real property to possible buyers

• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)

• Manage property auctions or exchanges

• Maintain and update listings of available properties

• Cooperate with appraisers, escrow companies, lenders and home inspectors

• Develop networks and cooperate with attorneys, mortgage lenders and contractors

• Promote sales through advertisements, open houses and listing services

• Remain knowledgeable about real estate markets and best practices

Danielle K. Hodge – 114 Wayne Lane, Canton, Georgia 30114 Email: *********@*****.*** 678-***-**** (office) 770-***-**** (cell) 2018 – Present Executive Director, The PAMAH Foundation, Inc. – Woodstock, GA

• Prepare accurate and timely analyses that capture and communicate fundraising results, variances, and performance trends

• Provide leadership to and manage the efforts of site staff to ensure appropriate support of all departments

• Supervise the development of operations-based financial modeling

• Coordinate and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management for all locations

• Approve major systems implementations related to cost and inventory control

• Retain a diverse, highly qualified staff and volunteers by providing career coaching, growth, and personal development for workers

• Ensure that services and funding relationships are robust enough to meet or exceed strategic goals and objectives 2019 – 2023 Operations Manager, Icahn Automotive (Auto Plus) – Kennesaw, GA

• Supported the operation's strategic plan by providing specific operations support to help depsrtments meet customer order requirements, product quality standards, and product delivery commitments

• Served as the tactical liaison between the Retail Store Managers and Leadership Team at corporate while leading others in achieving organizational goals

• Responsible for ensuring sales objectives were met within approved budget, schedules, and quality specifications through creating operation procedures that assisted sales teams and retail stores with performance

• Developed improvements in operation methods, standards, and procedures to ensure effective use of resources

• Coordinated with health and safety department to create initiatives to support a zero incident culture

• Fostered a high-performance environment throughout the organization

• Developed Continuous Improvement Framework tools while partnering with other departments

Danielle K. Hodge – 114 Wayne Lane, Canton, Georgia 30114 Email: *********@*****.*** 678-***-**** (office) 770-***-**** (cell) 2017 – 2019 Office Administrator/Student Minister, Allen Temple AME Church – Woodstock, GA

• Greet visitors and direct them to appropriate offices

• Conduct clerical duties including filing, answering calls, responding to email and preparing documents

• Coordinate project deliverables

• Schedule meetings and travel for Senior Pastor

• Provide administrative support to Director of Ministries

• Stock all supplies for the church including all ministries

• Development of vision for the youth ministry

• Provides short-term counseling for teens and young adults

• Enlist, train, and encourage adult volunteers

• Assist youth and teens with development of coping skills

• Manage and mediate conflict

• Build relationships with teens, parents, and adult volunteers 2007 – 2017 Executive Administrative Assistant, W. W. Grainger, Inc. – Alpharetta, GA

• Support RSVP for SE Government Sales

• Support 8 District Sales Managers

• Assist with coaching & development of 3 District Sales Assistants

• Event Planning

• Creation and maintenance of financial reporting

• Training

• Records maintenance

• Communicate information to region throughout all levels using various forms of media

• Track expenses for the region

• Responsible for communicating up and leveraging

relationships with business resources to remove barriers and increase productivity within the region

• Development of comprehensive reporting tools used to track and measure region initiatives

• Any other duties asked by senior leadership

Danielle K. Hodge – 114 Wayne Lane, Canton, Georgia 30114 Email: *********@*****.*** 678-***-**** (office) 770-***-**** (cell) 2005 – 2007 Senior Administrative Assistant, W. W. Grainger, Inc. – Centennial, CO

• Support three districts’ managers & a Regional Sales Operations Manager

• Support forty account managers

• Event Planning

• Creation and maintenance of sales reporting

• Training

• Power User

• Records maintenance

• Communicate information to region throughout all levels using various forms of media

• Development of comprehensive reporting tools used to track and measure region initiatives

• Track expenses for districts

• Any other duties asked by management

• Duties same as above with exception of training & personnel records

PROJECTS:

Power User Training

Career Pathing for Field Assistants FAC Field Assistant Reference Manual SAP Implementation – Power User Coaching Pilot – Field Assistants Mentoring Program Newsletter Committee – ABP BRG

Power in Unity County Wide Worship Service Nehemiah Project Habitat for Humanity Build Adopt – a – Block, Clarkston, GA ASSOCIATIONS:

Field Assistant Council Project Lead 2005 – 2010

Administrative Professional Network Project Lead 2009 - 2010 African American BRG Comm. Lead 2010 – 2017

Women’s BRG Project Lead 2010 – 2017

Generational BRG Member 2011 – 2017

ABP BRG Project Lead 2011 – 2017

Concerned Clergy of Cherokee County Member 2017 – Present NAACP Member 2017 – Present

First Priority Member 2017 – Present

.

Contact this candidate