Front Desk Agent
Resume:
T H E R E S A
M I T C H E L L
***************@*******.***
Ecorse, MI 48229
PROFESSIONAL SUMMARY
I have been with the Hilton Corporation for 16 years. I am very organized and haveknowledge of Microsoft programs.Service-oriented Front Desk Agent with 16 year background in customer service.Core competencies include Multi-tasking computer skills and clerical work as wellas excellent communication and time management skills. Handles tasks withaccuracy and efficiency.
SKILLS
Customer and Personal Service Clerical
Service Orientation Computers and Electronics
Judgment and Decision Making Critical Thinking
Complex Problem Solving Economics and Accounting
Communications and Media Telecommunications
Troubleshooting
EXPERIENCE
Senior Appraisal Management Specialist, Rocket Mortgage, Nov 2020 Current, Detroit, Michigan
Set inspection dates and work with the appraisers on reports I read appraisal reports
Work on the VA portal
Make phone calls
I also send emails
Make sure the report is turned in on time
VA Status Coorinator, Amrock, Jul 2016 Nov 2020, Detroit, Michigan I had to make sure the appraiser has done the inspection and also received the report from appraiser when the report was complete.
I had to work with the appraiser to get and inspection date set Front Desk Agent, Embassy Suites, Romulus, Mi
Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations.
Perform bookkeeping activities, such as balancing accounts and conducting nightly TM
audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Transmit and receive messages, using telephones or telephone switchboards. Date-stamp, sort, and rack incoming mail and messages. EDUCATION
High School Diploma
Southwestern High School Detroit, Mi
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