Customer Service United States

Efrain Ontiveros

805-***-**** *************@******.*** Paso Robles, United States 93446

SUMMARY

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

First Aid

Swim Instruction

Emergency Response

Lifeguard Procedures

Team Collaboration

CPR Certified

Cash Handling

Customer Service Excellence

Order Management

Safe Food Handling

Supply Restocking

Check Payment Processing

Positive and Professional

EXPERIENCE

CPR Certified Lifeguard, The Ravine Water Park, May 2022-September 2023 Paso Robles, CA

Monitored swimmers and enforced safety regulations to prevent accidents. Intervened quickly in emergency situations to ensure the safety of guests. Maintained constant surveillance of patrons in the facility; acted immediately and appropriately to secure safety of patrons in the event of emergency or unsafe practices. Communicated clearly with other staff members regarding safety issues or incidents that occurred during shift hours.

Provided assistance to visitors needing help navigating around the facility. Attended periodic training sessions to maintain certification in CPR, AED, First Aid. Displayed excellent judgment skills in making decisions concerning safety precautions for swimmers.

Server, Subway, May 2023-August 2023

Paso Robles, CA

Greet and served guests.

Prepared food orders for customers as desired accurately and in a timely manner. Ensured that each guest was served courteously, quickly, and efficiently. Assisted with the restocking of supplies as needed. Kept customer areas cleaned and sanitized.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Water Delivery, California Mid State Fair, July 2021-August 2023 Paso Robles, CA

Unloaded, carried and placed water and ice to vendors and employees throughout the fair. Reorganized storage rooms

Assisted the CEO with projects

Demonstrated strong interpersonal skills when interacting with vendors on a daily basis. Server, The Oaks Nursing Home, October 2022-February 2023 Paso Robles, CA

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Ensured that each guest was served courteously, quickly, and efficiently. Monitored dining room for cleanliness and proper set-up at all times. Assisted in providing basic care for elderly residents, such as dressing. Communicated and assisted with nursing home nurses. EDUCATION AND TRAINING

High School Diploma

Paso Robles High School, Paso Robles June 2023

Some College (No Degree)

Cal State University, Dominguez Hills, Carson, CA

LANGUAGES

Spanish:

Native/ Bilingual

ACCOMPLISHMENTS

English Honors

AVID

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