Customer Service Sales Representative
Resume:
Tiarra Sutton English
Phoenix, AZ *****
**************@*****.***
Looking for New employment
Full time
40hrs-60hrs
Willing to relocate to: Phoenix, AZ
Work Experience
CSR - Customer Service Representative
Maxim Healthcare Services-Phoenix, AZ
June 2024 to Present
• Calls are ima daily routine
• Uses computer software system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• Medicaid claims
CNA - Certified Nursing Assistant
NORTH MOUNTAIN REHABILITATION CENTER-Phoenix, AZ
November 2022 to June 2024
Skilled nursing
Long Term and Long term Respiratory Care
1. Aided Patient care and task over 10 patients a day, Feeding, Personal Hygiene, monitoring Vital signs, and weight.
• Following regular healthcare guidelines and patient care and coworkers safety.
• Applied dressings and non-medicated treatments under the supervision of medical specialists.
• Helped maintain a high care for patients by answering call lights and monitoring resident’s behavior for signs of progress.
Sales Representative
Lionsgate-Phoenix, AZ
May 2022 to January 2023
• A&T sales Representative
• Responsible for greeting day to day customers
• Responsible for customer service satisfaction/ sale
• Worked collaboratively with a team of other sales associates to achieve sales solutions and exceed the department's monthly, quarterly, and yearly sales goals.
• Actively interacting with customers to recommended Carriers products that best suit their tastes, interests, and needs.
Caregiver
Orchard Pointe Memory Care-Phoenix, AZ
January 2020 to November 2022
Memory care
Alzheimer’s and dementia 24 hour care Daily routines of 1. bathing, dressing, grooming, eating, laundry, and managing medication, along with social and cognitively activities like games, music, and crafts. Behavioral Health Technician
Sevita-Phoenix, AZ
January 2019 to November 2020
Adult services and children with intellectual developmental disabilities, mental illness and other complex needs.
1. Group day to day activities, Group Outing, Doctor appointment Transfer, Medication pass, and ADL/ LLS reminder.
Customer Service Representative
Consumer Cellular-Phoenix, AZ
June 2019 to February 2020
Inbound sales representative
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Answered customers' questions regarding products, prices and availability.
• Managed friendly and professional customer interactions. Education
High school diploma
North Canyon High School - Phoenix, AZ
August 2016 to May 2019
Skills
• Caregiving/CNA/Behavioral Health Technician
• Dementia and Alzheimer’s care (7 years)
• Mental healthcare (7 years)
• ABA therapy (7 years)
• Personal care
• Hoyer lift/Gait belt (7 years)
• Ventilatiors and tracheotomy care
• Colostomy Care / catheter Care (5 years)
• Transfer/ Repositioning
• Caregiving (6 years)
• Food service (6 years)
• Home care (6 years)
• Healthcare (6 years)
• Meal Preparation (6 years)
• Alzheimer's Care (6 years)
• Senior Care (6 years)
• Memory Care (4 years)
• Dementia Care (6 years)
• Catheter Care (5 years)
• Cleaning Experience (6 years)
• Laundry (6 years)
• Hoyer Lift (6 years)
• Patient Care (6 years)
• Assisted living (6 years)
• First aid (6 years)
• Vital signs (l (4 years)
• ADLs (6 years)
• Dementia care (6 years)
• Nursing home experience (7 years)
• Communication skills
• Organizational skills
• Time management
• Home health
• English
• Senior care
• Caregiving
• Childcare
• Leadership
• Sales
• Communication skills (7 years)
• Customer service
• Documentation review
• Data collection
• Marketing
• Computer skills
• Office experience
• Clerical experience
• Microsoft Word (2 years)
• Hospice Care
• Technical Support
Certifications and Licenses
First Aid Certification
CNA
Driver's License
CPR Certification
Property & Casualty License
Assessments
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Nursing assistant skills — Proficient
July 2023
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Delivery driver — Proficient
June 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Caregiver fit — Proficient
February 2023
Measures the traits that are important for successful caregivers Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Home health aide skills — Proficient
July 2023
Providing care to patients in a home setting
Full results: Proficient
Customer service — Proficient
June 2024
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Patient-focused care — Proficient
July 2023
Responding to patient concerns with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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