Customer Service Representative

Cheryle Dozier

Current Location: Tampa, FL

Available for Onsite work

Education:

High School: Hillsborough High, College: AA Hillsborough community college, University south Florida, FL

BS, Northwood University

Work Experience:

Lincare: April 2020 - Dec 2023

Customer Service Representative

Handle incoming and outgoing calls to order equipment for cpap machine.

Also, I transferred to the authorization department which included the following:

The duty was to research patent files for information to authorize patents for benefit and usage from there MD.

If there is not an appointment, then I call the MD or patent for an appointment to the MD.

Hornet Staffing: Jan 2020 – April 2020

Assignment to Lincare

Customer Service Representative

Handle incoming and outgoing calls to order equipment for cpap machine.

Also, I transferred to the authorization department which included the following:

Duties was to research patent file for information to authorize patent for benefit and usage from there MD.

If there is not an appointment, then I call the MD or patent for an appointment to the MD.

Handle calls troubleshooting and resolving issues for patents that have issues

Handle outgoing and incoming calls to MD’s and Nurses to provide test results.

Select staffing:

Assignment to Access2Care May 2019 – Nov 2019

Customer Service Representative:

Handle incoming and outgoing calls to arrange transportation for patients, also MD office, therapy, and other medical services.

FIS global: May 2015 – May 2019

Customer Service

Handle incoming calls and outgoing calls for Casino balance increases and balance amounts.

Also, Handle calls of personal checks declines or other issues.

Plus, payroll declines through Certegy.

Hiregy

Assign to: PSCU Dec 2014 - 2015

Customer Service

Handles call from customer for credit card information such as balances, transactions, trans- actions, increases and all other questions regarding the customer Casino accounts.

Aerotek:

Assign to: Care Centrix

Authorization Agent

Verify insurance in the system, Check the authorization on file, call insurance to verify the number of visits for OT/PT have.

Call MD to see if Patient have used any visits. Approve the PT/OT visits or send them to the utilization department for further review.

Jovanni Inc. March 2013 – Sept 2013

Inside Sales

Handle calls on auto dialer for customer to change electric bill to a lower rate also explain how the reduction in the bill works.

Handle 60 calls per day.

American Choice Energy: April 2012 - 2013

Inside Sales:

Handle calls on auto dialer for customer to change electric bill to a lower rate also explain how the reduction in the bill works.

Handle 60 – 90 call per day.

Medco Health solution July 2005 – June 2009

Customer service

Handle call from customers regarding mail orders for RX, resolve issues for RX also

Provide information on deliveries, and verify patent insurance, processed payments take payments.

Handle all administrative Duties, scheduling staff, Menus, enrollment, activities, Payroll, And any other duties.

Review and reprocess claims, provide claims information Benefit information, verify insurance.

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