Administrative Assistant Service Representative

Resume of Laurie Ciufo

*** ***** ****** *********

Naples, Florida 34120-4469

Mobile Phone:970-***-****

EDUCATION:

Class of 2000: Degree BA: UNIVERSITY OF ROCHESTER, Rochester, NY

Major 1: Psychology, Major 2: English

Dean’s list 2 semesters

Class of 1997: Degree AS: MONROE COMMUNITY COLLEGE, Rochester, NY

Major: Liberal Arts

PHI THETA KAPPA HONOR SOCIETY

HONORS WITH DISTINCTION

WORK EXPERIENCES:

2024- Current Employer: Administrative Office of the Courts, 20th Judicial Circuit of Florida. Title: Administrative Assistant, Office of the Courts.

2017-2021: Colorado Department of Revenue. Title: Technician 2, Motor Vehicle/Driver License.

Technicians receive and successfully completed required departmental training in determining applicant’s needs and eligibility, verifying identity, acceptability of source documents, comparing applicant statement with data or fraud, medical requirements and processing computer generated driver’s license. Providing information to the public concerning statute, policy, and procedure. Collecting and accounting for money for all documents issued. Administering and grading written examinations for licenses and permits. Determining if applicant’s vision meets required standards. Issuing denial notices. Exercising first-line decision making in receiving applicant’s attempts for driver’s license and permits.

2014-2015: Kelly Services, Boulder, Colorado. Title: Chief file clerk/Teletech/TTEC, Greeley, Colorado.

As the chief file clerk, I worked independently to complete the reorganization of all personnel files for this company in laying groundwork for conversion to software data base. High emphasis on confidentiality, protection of sensitive personal information. (PPI)

2011-2013: Measured Progress, Longmont, Colorado. Title: Test Evaluator.

Test evaluators work seasonally with work schedules that correspond to the timing of SAT testing in schools across the country. We receive the actual SAT tests online and score them according to standards provided for each set of exams. This position requires an outstanding ability to communicate, learn new instructions and application of such in a fluid and timely manner.

2001-2011: United States Government, Social Security Administration. Title: Service Representative.

As a Service Representative one receives formal training in the oxymoronic and dubious honor of serving on the frontline as an apparent omniscient oracle, translating and interpreting the excruciatingly complex rules of the multiple and various programs, requirements for eligibility, post entitlement issues, overpayments, terminations, reinstatements, representative payee issues, fraud, prisoner status, disability reviews, lost checks, emergency payments, and last but not least processing SSN card applications. High volume face to face. High volume incoming telephone calls. Priority on PPI.

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