Tonia Rapp
Woodstock, GA 30189
*****.******@*****.***
OBJECTIVE:
Seasoned professional with extensive experience in customer
service and management, committed to delivering exceptional
service, driving team performance, and enhancing customer
satisfaction. Proficient in resolving complex issues, optimizing
operational efficiency, and fostering a collaborative work
environment.
SKILLS:
Customer service
Attention to detail
Time management
Positive attitude
Building customer loyalty
Leadership
EXPERIENCE:
Minit Saver: Kitchen Manager
Marietta, GA 03/11-3/24
* Clean food preparation areas, cooking surfaces, and utensils.
* Cook the exact number of items ordered by each customer,
working on several different orders simultaneously.
¢ Maintain sanitation, health, and safety standards in work
areas.
* Clean, stock, and restock workstations
* Serving customers by providing them with a superior food
product and quick, friendly service.
¢ Taking inventory and handling incoming truck deliveries
The Handy: Cashier Fort
Myers, FL 06/02-12/10
* Ensure that the area around the gas pumps and the
convenience store is cleaned and maintained properly.
* Dust shelves and display items on regular basis.
* Practice suggestive skills by soliciting customers to buy
additional items.
* Assist customers in pumping gas or pump gas for them if
required.
* Take cash and credit card in exchange of items sold.
* Executed inventory and stocking of goods and merchandise
inside the store.
* Performs record and bookkeeping at the end of the shift.
EDUCATION:
TASIS Cyprus High School Nicosia,
Cyprus 08/1982-05/1985