Customer Service High School
Resume:
Lacharla Dunbar
St. Louis MO *****
**************@*****.***
PROFILE
Customer service experience prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear concise information. Worked in healthcare with applicable knowledge as a caregiver. Excel’s in fast-paced environments, works well independently as well as part of a team. Committed to excellence.
EDUCATION
McCluer South Berkeley
High School Diploma 2024
EMPLOYMENT HISTORY
Taking Care Of Home LLC – St. Louis, MO 2021-2024
Caregiver
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient’s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered • medications.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Fuzzy Taco – St. Louis, MO 2017-2021
Shift Leader
Assign tasks to staff.
Supervise staff throughout the shift.
Monitor inventory levels.
Order more inventory as needed.
Ensure that enough staff members are present for the shift.
Balance the cash register at the end of the shift.
Manage bookings.
Resolve conflict between staff members.
Receive feedback from customers and resolve any complaints.
Qdoba - St. Louis, MO 2015-2017
Shift Manager
Managing employees: Delegating tasks, providing feedback, and setting performance goals
Ensuring customer satisfaction: Addressing complaints and providing excellent customer service
Maintaining a safe and clean work environment: Ensuring compliance with safety regulations and keeping the workplace tidy
Managing inventory: Stocking shelves and ordering supplies
Handling cash: Balancing the cash register at the end of the shift.
Communicating: Informing the next shift manager of any issues or tasks
Training new employees: Educating staff on customer service, safety, and cleanliness
Opening and closing the business: Depending on the shift, they may open or close the business.
Convergys – St. Louis, MO 2014-2016
Customer Service Representative
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills,
leading to higher retention rates and positive feedback from clients.
Customized support strategies for high-priority clients to ensure.
their specific needs were met.
Met customer call guidelines for service levels, handle time and productivity.
Walmart – St. Louis, MO 2012-2014
Customer Service Rep/Cashier
Process payments, scan items, apply discounts, and answer customer questions.
Handled returns, resolved customer complaints, and maintained cash registers.
Burger King – St. Louis, MO 2004-2010
Crew Member
Front counter service and/or drive thru service (front of house); Takes customer orders politely and accurately, expedites order and delivers to customer, ensures proper cash handling practices are followed, maintains cleanliness of counter, dining room, and restrooms.
Following health and safety standards, reporting hazards, and maintaining fire safety
Working closely with managers and other team members, and learning all areas of restaurant operations
Follows directions as instructed by manager on duty.
SKILLS
Team Leadership, Problem Solving
Cash handling
Intermediate in MS Word
REFERENCES
Furnish upon request
Contact this candidate