Customer Care Entry-Level
Resume:
CONTACT
************@*****.***
GLEN WILLLIAMS – CUSTOMER CARE
REPRESENTATIVE
PROFILE
Organized and motivated employee eager to apply time management and organizational skills in multiple situations. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
DATA
ENTRY/MAINTENANCE
CALM/PROFESSIONAL
UNDER PRESSURE
UPBEAT/POSITIVE
PERSONALITY
EFFICENT/DETAIL
ORIENTED
RESPOND WELL WITH
DIFFICULT CUSTOMER
EXPERIENCE
Merchant Marine - Crowley
008/2013 to Present
Provide routine maintenance and operation of all equipment on barge, including generators, compressors and all mechanical pieces of equipment. Performed all necessary emergency procedures including, fire safety, man overboard and abandon ship for U.S. Coast Guard standards and practices. Assisted in all docking/undocking procedures and all connections and disconnections of hoses and arms for loading and discharging of petroleum cargo.
First Officer - Hornblower Cruises
03/2010 – 07/2013
Inspected and prepared ship for departure. Greeted and assisted passengers in boarding ship. Maintained proficiency on board to maximize personnel and passenger safety. Determined courses and schedules and evaluated weather conditions to promote safety of all personnel. Coordinated and provided safety training for all crew. Customer Care - Ecolab, Inc.
06/2003 – 01/2010
Supported subscribers by managing contracts and monthly services. Sold net new business as needed. Managed and trained 9 team members. Promoted high customer retention by resolving customer opportunities through knowledgeable and friendly service.
Customer Care - Paymap, Inc.
11/1999 – 06/2003
Delivered fast, friendly and positive service for routine questions and complaints. De- escalated customer issues with proven conflict mediation and problem-solving skills. EDUCATION
Georgia Southern University
Armstrong Campus
06/1992
Cum Laude graduate 3.2 GPA
Liberal Arts Baccalaureate
U.S. Army
Non-Commissioned Officer Academy
04/1985
Leadership Awardee
Academic Excellence
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