Customer Service Social Media
Resume:
CARLOS MARTINEZ
***************@*******.***
SUMMARY OF SKILLS:
● Over Twenty years of quality customer service experience
● Bilingual – English and Spanish
● Dependable and proven track record of reliability
● Excellent communications and presentation skills
● Creative problem solver with strong commitment to customer service and teamwork
● Proficient in MS Word, Outlook, Excel and PowerPoint EMPLOYMENT:
Alura Workforce Solutions 10/20- 09/24
Onsite Manager/Recruiter
● Conducted daily headcounts.
● On-boarding.
● Monitored time clock punches in and out and as well as preparing daily and weekly reports for client.
● Maintained customer and temporary employee records to ensure completeness and accuracy.
● Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
● Processed payroll.
● Maintained a safe work environment by doing the safety walks required by OSHA.
● Assisted with unemployment and workers' compensation claims.
● Organized,conducted interviews, performed background investigation and provided on site tests to all prospective employees.
● Developed and maintained relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy.
● Created detailed job descriptions and posted on job boards, social media, and other possible channels. Chartwell Staffing Solutions 10/19-09/20
Onsite Manager/Staffing Specialist
● Obtained detailed assignment information from the customer and utilized it to provide effective customer service and ensured orders are filled with quality placements.
● Assisted with unemployment and workers' compensation claims.
● Prepared invoices from client for final approval and payment.
● Monitored time clock punches in and out and as well as preparing daily and weekly reports for client.
● Maintained customer and temporary employee records to ensure completeness and accuracy.
● Sourced, screened and evaluating candidates.
● Developed a close working relationship with hiring managers as I’m working to fill open orders.
● Placed job advertisements and sourced candidates through a variety of resources, including local and TPS Staffing Services 08/17-09/19
Recruiter/ Onsite Manager
2
● Nurtured, built, and maintained strong relationships with the client partner; anticipated staffing requirements, expectations and developed value-added services to support changing client needs.
● Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
● Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person.
● Used computers and computer systems (including hardware and software) to program, wrote software, set up functions, entered data, or processed information.
● Processed E-Verify for all employees and retained business.
● Obtained detailed assignment information from the client and utilized it.
● Recruited, hired and on boarded of hourly production employees.
● Processed payroll as well as daily and weekly reports.
● Maintained a safe work environment by doing the safety walks required by OSHA.
● Reported documentation and communication to client partner and management.
● Created detailed job descriptions and posted on job boards, social media, and other possible channels.
● Sourced and identified active and passive candidates through creative sourcing techniques, databases, and social media.
● Prepared necessary documents, job description, screen tests and interview questions for the organization.
.
WLCAC/Youth Center -Los Angeles, CA 09/16-06/17
Job Developer
● Provided Training and Development of Watts youth in the following areas to make them sound candidates for future employment.
● Leadership, Communications, Youth Development, Team Work, Computers/Technology Fundraising/Grant Writing, Teaching/Tutoring, Community Organization, Writing/Editing, Education, Public Speaking, General Skills, Recruitment.
● Facilitated Job Development for the Workforce Innovation and Opportunity Act (WIOA) Youth/Young Adults Program with the Greater Los Angeles area.
● Administered Client Services Agreements, Employee Contracts, applicable Addenda, cover letters, etc. to help secure job placement.
● Reviewed contracts issued by client companies and coordinated with all parties involved.
● Tracked the status for pending and current placements, created and maintained all database information. Coastline Community College – Fountain Valley, CA 06/15-08/16 Senior Clerk
● Answered telephones, emails and social media, received and greeted callers, and referred them to proper parties.
● Assisted the general public, staff, and students, by providing accurate information regarding location of events, dates, times, and procedures.
● Took and transmitted messages, assist staff, public and students by answering routine questions and answered more detailed questions regarding department activities.
● Read, interpreted, and applied rules, regulations, and written directions.
● Performed a variety of clerical work including such tasks as checking, proofreading, filing, recording information on records, and compiling information for reports and summaries.
● Provided word processing and/or typing services to the department . Firstline Staffing – Santa Ana, CA 12/13-05/15
Onsite Manager
● Delivered high quality service to clients and temporary employees by matching skillsets with needs.
● Processed E-Verify for all employees and retained business with outstanding customer service. 3
● Obtained detailed assignment information from the customer and utilized it to provide effective customer service and ensured orders are filled with quality placements.
● Assisted with unemployment and workers' compensation claims.
● Prepared invoices from client and prepared for final approval and payment.
● Monitored time clock punch in and out and prepared daily and weekly reports for client.
● Maintained customer and temporary employee records to ensure completeness and accuracy.
● Customized or enhanced recruiting, training, recognition and retention programs. Coastline Community College/Westminster One Stop - Westminster, CA 05/03-11/13 WIA Support Clerk/ Job Center Clerk
● Provided excellent customer service explaining One Stop resources and programs available
● Assisted Workforce Specialists in the intake and eligibility process as needed.
● Verified required right to work documents and assisted job seekers in registering to use the One Stop Center’s Job Search Services.
● Assisted customers in the job resource center with computers, faxing, copying, telephones; as well as customers in the computer lab with routine procedures, working with both small groups and individuals.
● Assisted customers by providing information on enrollment procedures, distributing information, paperwork for workshops, job placement and community agencies.
● Trained new Resource Center staff on the Center’s procedures and how to use the computer resource to assist the customers.
● Completed weekly reports on the number of customers using the Center’s services.
● Assisted the Corporate Developers in organizing and marketing employer recruitments within the One Stop Center.
EDUCATION:
● Nathaniel Narbonne High School –H.S. Diploma
● Compton Community College – AA
Contact this candidate