Technical Support Help Desk

Donna

Severson

OBJECTIVE

Offering expert, innovative, and thorough technical support, and computer processing. Supervising the daily production on seven platforms. Providing adept assistance and facilitating communication for software testing and upgrades, benefiting senior management teams.

REFERENCES

Pauline Reid – Coworker (29 years) 707-***-****

Amy Medina – Coworker (27 years) 707-***-****

Darell Reynolds – Supervisor (29 years) 707-***-****

ADDRESS

260 Ashely Ave, Apartment 55

Woodland, CA 95695

PHONE

707-***-****

EMAIL

***********@*****.***

EXPERIENCE

DEC 1993 – SEP 2023

System Operations – Exela Technologies

Managed, monitored, processed, decrypted, and assessed electronic data files for esteemed clientele. Executed daily file processing as per client specifications and operational protocols through procedural documents. Conducted Batch processing utilizing SQL servers and RPDS servers, ensuring data validation on the View2 Platform. Promptly reported system glitches to on-call programmers and Supervisors. Skillfully decrypted files via FTP servers, PDFs, and other sources. Employed Unix, DOS, and Windows commands proficiently for the execution of client files. Analyzed, compiled, documented, and rectified data files to guarantee precision. Maintained seamless communication with clients, management, and colleagues, upholding professional client-centricity via electronic correspondence. Collaborated with Service representatives and Programmers to troubleshoot and resolve processing challenges. Orchestrated intricate work requests and file transfers while generating requisite reports. Demonstrated adeptness in Help Desk functions, offering end-user support encompassing hardware, software, troubleshooting, configuration, and remote repair via phone and email.

EDUCATION

Napa Valley College – 2001 - Computer Network of Technology

North West Community College – 1984-1986

Powell High School - 1983

AREA OF EXPERTISE

Computer Applications – Word, Excel, Microsoft Office, and Microsoft Outlook.

Operating Systems – Windows 10, AS400, DPS3, Unix, and DOS.

Batch Processing – Using various operating systems including UNIX, IBM, and AS400 mainframes.

QUALIFICATIONS

Processing an extensive 29 years of experience in Data Processing within a production environment, supporting Fortune 500 companies.

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